Refund and Returns Policy

Welcome to Modo Yoga Barrie! Our policies are designed to ensure a welcoming, respectful, and seamless experience for all members and guests. Please review the guidelines below, categorized for your convenience.

Refunds and Returns Policy

  • General Policy: All sales are final. This applies to class packages, memberships, retail items, and workshops. Exceptions may apply under extraordinary circumstances (e.g., medical reasons), at the discretion of management. A studio credit may be applied in such cases.

  • Retail Items: All retail purchases are final sale.

Class Cards & Membership Policies

Class Cards

(applies to all Class Credit Packages)

ACTIVATION DATE: Your Credit Package activates on date of purchase. This pass is non-refundable and non-transferable. 

EXPIRATION DATE: Class cards have a 2-year expiry period from the activation date unless purchased as part of a special promotion, in which case the expiry varies from 30 days to 1 year. Expiry dates are clearly indicated at the time of purchase. No extensions are granted.

CONDITIONS: Class credits have no holds, extensions, or transfers. If not used within the expiry period, the classes are no longer valid. Cancelled classes will be returned to the student’s class card if cancelled more than 3 hours prior to class. Otherwise, the class will be lost.

BRING A GUEST USING YOUR CLASS CREDITS:
Share your love of yoga and introduce your friends to the practice! You can reserve a spot for a guest using your class credits to help grow your yoga community.

Class Packages Studio Guidelines and Reservation Policy

CLASSES START ON TIME:  To respect everyone’s time, we start the classes at the scheduled time.  We highly recommend ARRIVE EARLY.  Doors are always open 20 minutes before class.  We suggest you arrive at least 10 minutes before class start time. Late arrivals are not permitted into class.

RESERVATIONS:  You can make your class reservations via the app or website from your account associated with your email. To reserve for a guest, the primary account holder remains responsible for all bookings and must follow cancellation policies.

CANCELLING RESERVATIONS:  Please cancel your reservation in advance. To avoid any penalty charges, a 3-hour cancellation window applies. Late cancellations or no-shows will result in the loss of a class credit.  You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.

Unlimited memberships

(applies to all 30 day, auto-renew monthly and one year memberships)

ACTIVATION DATE: Memberships activate on date of first usage or contract start date. 

  • Unlimited Monthly Memberships:

    • Memberships auto-renew monthly and require a minimum 30-day written notice for cancellation. Membership must be active and not on hold to process cancellation requests.

    • Holds: Members may place their membership on hold for up to 90 days per calendar year. The first hold is complimentary; subsequent holds incur a $30 fee. Medical holds are complimentary with a doctor’s note.

    • Exclusions: Memberships do not include access to some karma classes, events, or workshops.

    • Unlimited monthly members receive one free guest pass per month (this does not carry forward if unused) and also receive 10% off most retail, special events, workshops.

 

  • Yearly Memberships:

    • Yearly memberships are paid upfront and are non-refundable, non-transferable, and not shareable.

    • Holds or extensions are not permitted on yearly paid upfront memberships.

Unlimited/Membership Studio Guidelines and Reservation Policy

CLASSES START ON TIME:  To respect everyone’s time, we start the classes at the scheduled time.  We highly recommend ARRIVE EARLY.  Doors are always open 20 minutes before class.  We suggest you arrive at least 10 minutes before class start time. Late arrivals are not permitted into class.

RESERVATIONS:  You can make your class reservations via the app or website from your account associated with your email. To reserve for a guest, the primary account holder remains responsible for all bookings and must follow cancellation policies.

CANCELLING RESERVATIONS:  Please cancel your reservation in advance. To avoid any penalty charges, a 3-hour cancellation window applies. Late cancellations or no-shows will result in a non-refundable, automatic fee.  You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.

Missed Reservation Fee: 

  • Late Cancellation: If you cancel your reservation less than 3 hours before class starts, a $10 fee is applied. 
  • No-Show: If you register for a class and do not show up a $20 fee is applied.
  • Penalty Fee: You will be charged for the class. In the event of an emergency or something reasonable beyond your control, please email info@modoyogabarrie.com for consideration for a 1-time courtesy refund. 

Intro Special

Welcome to Modo Yoga Barrie! We’re excited to offer you an exclusive 2-week Introductory Special, designed for newcomers only. Here’s what you need to know:

Activation Date:
Your Introductory Special activates on your first use. If you paid by cash and have not saved a credit card on your account, your pass starts on the date of purchase.

Expiration Date:
This pass expires 2 weeks from the activation date. There are no extensions or holds, and this offer is non-transferable and non-refundable. You’ll have unlimited access to classes during this 2-week period, excluding events and workshops.

Promo Deals:
We offer special promotional deals for membership or class package purchases made before your Introductory Special expires. Be sure to keep an eye on your email or text notifications, or feel free to ask us for more details. These deals must be purchased before the Intro ends, or they will no longer be valid.

Thank you for choosing Modo Yoga Barrie — we can’t wait to be part of your yoga journey!

Studio Guidelines

Waiting Lists

We understand that waiting lists can be frustrating, but trust the process — space often opens up, usually on the same day as the class. Be prepared and cancel your waiting list reservation at least 24 hours in advance if you can’t make it, or you may lose a class or incur a fee.

Ensure there is an active payment on your account for every spot you reserve on the waiting list. If your spot is unpaid and a space becomes available, your place cannot be guaranteed until payment is received.

STUDIO ETIQUETTE

Before You Arrive to Class

  • Pre-registration: We recommend pre-registering for classes through the Modo Yoga app or website, where bookings are available up to 30 days in advance. Walk-ins are welcome, but spots are not guaranteed without pre-registration.

  • Cancellations: Cancel your reservation at least 3 hours prior to the class start time via the app or website. Phone or email cancellations are not accepted.

  • Preparation: Arrive dressed in yoga attire whenever possible. Changing rooms and showers are available, as well as cubby space at the entrance.

  • Water and Props: Please bring a filled water bottle from home. Refillable water is available at the studio. Don’t forget to bring any necessary yoga props (mat, towel, blocks, etc.). We have blocks and straps available for use, as well as rental mats and towels for $5 each.

Maintaining a Clean Environment

  • Cleaning Protocols: We use hospital-grade cleaning supplies and touchless hand sanitizing stations throughout the studio.

  • Air Quality: The studio features a LifeBreath commercial-grade heat recovery ventilation (HRV) system for constant air purification in the hot room.

  • Peaceful Atmosphere: We strive to maintain a safe, clean, and peaceful environment for everyone.

When You Arrive

  • Check-In: Please check in at the front desk upon arrival. Use the cubbies or changing rooms for personal items. Bring only essentials into the studio.

  • Payments: Debit, credit, and cash are accepted. Update your payment information in your profile for a seamless experience.

  • Timing: The studio opens 20 minutes before class and closes 20 minutes after class.

In the Hot Room During Class

  • Silence Policy: The hot room is a silent space. Phones are strictly prohibited. Watches are allowed but must be on airplane and theatre mode. Outerwear, keys, and other non-essential items should remain outside the hot room.

  • Mat Placement: Use the pre-determined mat markers to position your mat.

  • Hands-On Adjustments: Teachers may offer hands-on adjustments. You can opt out by informing the teacher before class.

After Class

  • Savasana: The teacher will guide you through a final relaxation pose. Exit the hot room quietly to respect others.

  • Personal Belongings: Take all your belongings, including recyclables, with you.

  • Cleaning: The studio undergoes thorough cleaning between classes.

Important Changes

  • The studio opens 20 minutes prior to class. For inquiries, please email or call us.

  • Our commitment is to provide a peaceful, supportive space and an exceptional hot yoga experience.

Class Reservation and Cancellation Policy

  • Cancellation Notice: Cancel at least 3 hours before class through the online system to avoid charges. Phone cancellations are not accepted.

  • Fees: “Late Cancel” incurs a $10 fee, and “No Show” incurs a $20 fee.

  • Class Cards: If you hold a class card, a session will be deducted if you do not cancel within the required time or do not attend.

Notifications

TIP: Turn on your text alerts! This is the best way to confirm your spot, it’s automatic. If you answer the text, you do not need to respond to the email. We love hearing from you, but when you confirm by email, your reservation has to be updated manually. Text confirmations are instant and ensure that you won’t lose your spot.

Minimum age policy for hot yoga at Modo Yoga

To ensure everyone’s safety and in accordance with our insurance policy, the following age guidelines apply for 1-hour hot yoga classes:

  • 16-18 years old: Must be accompanied by an adult (parent or guardian).
  • 18+ years old: Can attend unaccompanied by an adult.
  • 15 years old and younger: Can access Modo online classes or consider attending non-heated kids’ classes when available.

Payment & registration

Payment

Please note that taxes are not included in advertised prices.

We accept payment by cash, debit, Visa, and MasterCard. Visa Debit is also accepted for in-studio purchases only, as our online payment processor does not support this method.

Receipts will be emailed upon request. Please notify the teacher or desk staff at the time of purchase if you would like a receipt.

All membership fees are non-refundable, non-shareable, and non-transferable.

Student & Senior Prices
We offer student and senior discounts on select packages, available in-studio only. To receive these discounts, students must present valid proof of current student status, and seniors (65 years and older) must provide personal ID showing their birth year.

Online Pre-Registration

While not required, we recommend pre-registering for all classes and workshops to secure your spot. We do not accept pre-registrations via phone or email. Please create an online account to register.

If you experience issues with your account, please send us a detailed description of the problem, and we’ll work to resolve it.

Class Attendance and Cancellations

Please arrive at least 5 minutes before class starts to retain your spot. If there is a waiting list, reserved spots may be released at this time, and no refunds will be issued.

If you are unable to attend a class, please cancel your registration no later than 3 hours before the class start time.

  • Class Cards: Cancellations made more than 3 hours in advance will return the class to your card. Cancellations made within 3 hours will result in the class being lost.
  • Unlimited Memberships: A $10 late cancellation fee or a $20 no-show fee will apply.

Workshops

Members receive 10% off most workshops. Pre-registration is required.

All workshops must be paid in full before the event day.

Workshop cancellation requests must be submitted via email at least 48 hours in advance. Please note, workshop registration fees are non-refundable.

Late arrivals will not be permitted entry once a workshop has started, and no refunds will be issued in this case.

Promotions

From time to time, we offer promotions via email or social media. These promotions are typically available for a limited time only. Once the promotion’s deadline has passed, it can no longer be honoured.

Promotional class cards will have an expiration date.

Storage Onsite and Lost & Found

At Modo Yoga Barrie, we kindly ask that students only bring what’s necessary for class and leave valuables at home, as we do not provide lockers. While we take care in handling lost items, Modo Yoga Barrie is not responsible for the loss or theft of personal belongings.

Any items left behind will be held in our Lost & Found for up to 30 days. After this period, unclaimed items will be donated or discarded.

Shoes and Boots:
Yoga brain happens! Sometimes students accidentally take home someone else’s shoes or boots. While we’ll make every effort to help recover any mixed-up items, we cannot contact everyone who was in class that day. Our staff will keep an eye out, and we encourage students to be mindful of their footwear and check before leaving.

MODO YOGA INTERNATIONAL ANTI-DISCRIMINATION & HARASSMENT PROCESS

PURPOSE

Modo Yoga International’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the organization to ensure that all Modo Yoga studios and teacher trainings are free from harassment and abuse. Modo Yoga International will not tolerate any form of harassment that violates this Policy.

 

PROHIBITED CONDUCT

Modo Yoga International prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a Modo Yoga studio or at Modo Yoga International, as well as clients of Modo Yoga studios.

  1. Discrimination towards any person based on age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations.
  2. Harassment of any person, either in person or through online activities now known or unknown, such as trolling, stalking, using hate speech, threatening, intimidating, falsely accusing, reporting of false grievances, manipulating, or otherwise harassing in any form or manner.
  3. Sexual harassment towards any person.
  4. Retaliation against any persons who report any instances of harassment.


APPLICABILITY

This Policy applies to all Modo Yoga International and Modo Yoga studio workers in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.

Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.

Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.

Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.

Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.

 

DEFINITIONS
HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.

Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.

Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.

RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.