Suspend your Membership
*COVID-19 UPDATE: We will not be suspending accounts automatically as we are open virtually and on – demand for you. If you have questions or concerns please reach out to us at firstname.lastname@example.org as we would love to help you. We appreciate your support during this time. Please review the terms and conditions of your pass purchase to see if you are eligible for a suspension.
Each membership is unique and has changed over the years if you are entitled to one suspension, for a minimum of 14 days and up to 60 days, every calendar year please fill out the form below.
Memberships able to be place on hold are: VIP memberships, Committed memberships, Freedom memberships, Bi-weekly memberships.
I understand that I have the ability to freeze my membership for up to 60 days one time for free per calendar year; any subsequent freezes will incur a $20 administrative fee.
Requests must be submitted at least 2 business days before the desired start date of suspension. Please note, membership suspensions are not available for ‘Intro Month’ passes. *Please note FLEX memberships can not be suspended as they are on a month by month basis due to COVID-19. Thank you for your understanding and support during these challenging times.