Refund and Returns Policy

 

  • All sales are final. This applies to class packages, memberships, retail items, and workshops. Exceptions may apply under extraordinary circumstances (e.g., medical reasons), at the discretion of management. A studio credit may be applied in such cases.

  • Retail Items: All retail purchases are final sale.

  • Please read through your membership or class package contract before making the purchase.

 

Unlimited/Membership Studio Guidelines and Reservation Policy

CLASSES START ON TIME:  To respect everyone’s time, we start the classes at the scheduled time.  We highly recommend ARRIVE EARLY.  Doors are always open 30 minutes before class.  We suggest you arrive at least 10 minutes before class start time. If you arrive less than 5 minutes before the class, you are considered late and may not be permitted to attend. Late arrivals are not permitted in class.

RESERVATIONS:  You can make your class reservations via the app or website from your account associated with your email. 

CANCELLING RESERVATIONS:  Please cancel your reservation 24 hrs in advance through your APP or website. However, we know that life happens.  In order to avoid any penalty charges, we have a 3-HOUR CANCELLATION WINDOW. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.

RESERVATION POLICY: Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Cancel directly from your account on the app or website (Phone or email cancellations do not count). 

Missed Reservation Fee: 

  • Late Cancellation: If you cancel your reservation less than 3 hours before class starts.
  • No-Show: If you register for a class and do not show up 
  • Penalty Fee: You will be charged $10 per no-show/late cancellation. In the event of an emergency or something reasonable beyond your control, please email Location Email for consideration for a 1-time courtesy refund.  

Credit Packages Studio Guidelines and Reservation Policy

CLASSES START ON TIME:  To respect everyone’s time, we start the classes at the scheduled time.  We highly recommend ARRIVE EARLY.  Doors are always open 30 minutes before class.  We suggest you arrive at least 10 minutes before class start time. If you arrive less than 5 minutes before the class, you are considered late and may not be permitted to attend. Late arrivals are not permitted in class.

RESERVATIONS:  You can make your class reservations via the app or website from your account associated with your email. 

CANCELLING RESERVATIONS:  Please cancel your reservation 24 hrs in advance through your APP or website. However, we know that life happens.  To avoid any penalty charges, we have a 3-HOUR CANCELLATION WINDOW. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.

RESERVATION POLICY FEES: Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Cancel directly from your account on the app or website (Do not cancel via phone, email, or online messaging).

Missed Reservation Fee: 

  • Late Cancellation: If you cancel your reservation less than 3 hours before class starts
  • No-Show: If you register for a class and do not show up
  • Penalty Fee: You will lose your class credit. In the event of an emergency or something reasonable beyond your control, please email info@modoyogabrampton.com for consideration for a 1-time courtesy credit back. 

Unlimited memberships

(applies to all 30 day, auto-renew monthly, 4 month and 6 month memberships and one year memberships)

 

ACTIVATION DATE: Memberships activate on date of first usage or contract start date.

  • Memberships auto-renew monthly and require a minimum 30-day written notice for cancellation. Membership must be active and not on hold to process cancellation requests.

  • Holds: Members may place their membership on hold for up to 90 days per calendar year. The first two holds are complimentary; subsequent holds incur a $30 fee. Medical holds are complimentary with a doctor’s note.

  • Exclusions: Memberships do not include access to some karma classes, events, or workshops.

  • Unlimited monthly members receive one free guest pass per month (this does not carry forward if unused) and also receive 10% off most retail, special events, workshops.

    6 Month & Yearly Memberships
    :

  • 6 Month and one year memberships are paid upfront and are non-refundable, non-transferable, and not shareable.
  • A one time hold of up to 60 days is permitted on yearly paid upfront memberships.

Intro & Welcome Special

ACTIVATION DATE: Your billing date is Agreement Date. However, your Intro Special/ Welcome Back Pass activates on the (date of first use). This pass can be used at Modo Yoga Brampton. The Intro or Welcome Special is NOT auto-renewing, which means you will not be charged again moving forward, and there is nothing you need to cancel. 

EXPIRATION DATE: This pass expires 3 weeks from (your first use): no holds, no extensions, non-transferable and no refunds.

PROMO DEALS:

We offer special promotional deals for membership or class package purchases made before your Introductory Special expires. Be sure to keep an eye on your email or text notifications, or feel free to ask us for more details. These deals must be purchased before the Intro ends, or they will no longer be valid.

Thank you for choosing Modo Yoga Brampton — we can’t wait to be part of your yoga journey! 

Look at our flexible class card options at the end of your Introductory Special if you want to practice 1/month.  If you prefer a more regular schedule or 2-3/week, our best value is our auto-renew. 

Studio Guidelines

Waiting Lists

We understand that waiting lists can feel frustrating at times, but you must trust the process! Space almost always opens up — usually, not until the same day as class. Be prepared, and make sure you cancel your waiting list reservation at least 24 hours in advance if you can’t make it after all — otherwise, you could lose a class or be charged a fee. Make sure you have an active payment on your account for every wait list spot you reserve — if your spot is unpaid and room on the waiting list opens up, your place can’t be guaranteed until paid for.

Cancellation Policy

Cancel your spot at least 24 HOURS IN ADVANCE if you can’t make it, so someone else can come to class.

Short Notice Policy of 3 hrs.

Last-minute things come up. For these times, we have a short notice policy of cancelling 3 hrs before class.

Penalty fees for late-cancels & no-shows

Late Cancellation: Canceling reservation less than 3 hrs before class

No Show: You do not show up to class.

Penalty Fee:

  • Members and Unlimited packages (including Intro Special): Charged a $10 penalty fee
  • Class card & drop-in students: 1 class will be used

 

We must give our late-cancel and no-show policy some teeth as some students have not respected them, which is unfair to our community and the studio.  For most of our community, the new penalty fee has no impact, as most of you cancel your reservations within 24 hrs. To not have any penalty fees….You can cancel your reservation up to 3 hours before class without penalty.

Notifications

TIP: Turn on your text alerts! This is the best way to confirm your spot, it’s automatic. If you answer the text, you do not need to respond to the email. We love hearing from you, but when you confirm by email, your reservation has to be updated manually. Text confirmations are instant and ensure that you won’t lose your spot.

Minimum age policy for hot yoga at Modo Yoga

In order to respect our insurance policy and to ensure everyone’s safety, the following are approved of 1 hour hot yoga classes:

-16 years old and up unaccompanied

– 14 and 15 years old accompanied by an adult (parent or guardian).

Payment & registration

Payment

  • Taxes are not included in advertised prices.
  • We accept payment by cash, debit, Visa and MasterCard (we also accept Visa Debit for in-studio purchases only – our online card processor doesn’t support this payment method).
  • Receipts will be issued via email upon request. Please inform the teacher/desk staff at the time of purchase if you would like one.
  • All membership fees are non-refundable, non-shareable and non-transferable.
  • Student & Senior Prices (Senior 65 years old and more): We offer student and senior discounts on certain packages in-studio only. Proof of current student status or personal ID with birth year must be presented in order to receive these discounts.

Registration

While it is not always necessary, we advise online pre-registration for all classes and workshops in order to secure the student’s spot.
We do not take pre-registrations by phone or email. Students can create their online account.
Students experiencing issues with their online account can send us a detailed description of the problem and we’ll try to squash those bugs!
Students must arrive a minimum of 10 minutes before the class start time in order to retain their spot. If there is a waiting list, we will begin liberating reserved spots at this point and no refunds will be issued.
If a student has registered for a class, but is unable to make it, they must cancel their booking no later than 3 hours prior to class start time.
Class Cards: Cancelled classes will be returned to the student’s class card if made more than 3 hours prior to class. Otherwise, the class will be lost.
Unlimited memberships: will be charged a 10$ no show fee.

Workshops

  • Pre-registration is required for workshops.
    All workshops must be paid in full before the day of the event. Unpaid registrations risk being removed from the workshop without notice if it becomes full.
    Workshop cancellation requests must be received via email a minimum of 48 hours in advance of the workshop.
    Workshop registration fees are not refundable.
    Late arrivals will not be permitted to enter workshops more than 15 minutes after the beginning of the workshop. No refunds will be issued in this case.

Promotions

Periodically, promotions will be emailed to our students and/or advertised via social media. Typically these promotions are available for a short duration.
Once the stated deadline for purchase is over, we are no longer able to honour the promotion.


If you purchase a promotional class card, it will have an expiration date. If the class card expires before all classes have been used, you may pay the difference in cost between the promotional price and the current price (non discounted price) and then use the remainder of the card.

Storage Onsite and Lost & Found

  • Modo Yoga Brampton does not provide space for students to store their personal belongings or their mat. We reserve the right to cut locks that have been left on lockers overnight.
  • Modo Yoga Brampton is not responsible for the loss or theft of personal belongings. Students concerned about their personal effects can secure them in a locker during their practice and must bring their own lock.
  • Shoes and boots: Yoga brain happens! Sometimes students accidentally leave with someone else’s footwear that is similar to their own. Please note in these situations, we will do our best to help recover the mixed-up item but can not contact everyone present in class that day to do so. Typically we simply let our teachers and staff know to be on the lookout. 
  • Any personal items that are found in the studio will be lovingly placed in our Lost & Found.
  • Unclaimed Lost & Found items are donated to charity after 30 days.

MODO YOGA INTERNATIONAL ANTI-DISCRIMINATION & HARASSMENT PROCESS

PURPOSE

Modo Yoga International’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the organization to ensure that all Modo Yoga studios and teacher trainings are free from harassment and abuse. Modo Yoga International will not tolerate any form of harassment that violates this Policy.

 

PROHIBITED CONDUCT

Modo Yoga International prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a Modo Yoga studio or at Modo Yoga International, as well as clients of Modo Yoga studios.

  1. Discrimination towards any person based on age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations.
  2. Harassment of any person, either in person or through online activities now known or unknown, such as trolling, stalking, using hate speech, threatening, intimidating, falsely accusing, reporting of false grievances, manipulating, or otherwise harassing in any form or manner.
  3. Sexual harassment towards any person.
  4. Retaliation against any persons who report any instances of harassment.


APPLICABILITY

This Policy applies to all Modo Yoga International and Modo Yoga studio workers in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.

Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.

Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.

Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.

Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.

 

DEFINITIONS
HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.

Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.

Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.

RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.