Refund and Returns Policy

PURCHASES

All sales are final.

Classes, class packs, and memberships are not transferrable or refundable. We do not issue refunds or allow exceptions to this policy.

Class Packs expire 24 months after the date of purchase.

Class Cards & Membership Policies

Class Card

ACTIVATION DATE: Your Credit Package Name activates on Agreement Date. This pass can be used at Danforth for IN-STUDIO and VIRTUAL classes. This pass is non-refundable and non-transferable. 

EXPIRATION DATE: Class cards have 1 year expiration date.

Credit Packages Studio Guidelines and Reservation Policy

CLASSES START ON TIME:  To respect everyone’s time, we start the classes at the scheduled time.  We highly recommend ARRIVE EARLY.  Doors are always open 30 minutes before class.  We suggest you arrive at least 10 minutes before class start time. Late arrivals are not permitted in class.

RESERVATIONS:  You can make your class reservations via the app or website from your account associated with your email. 

CANCELLING RESERVATIONS:  Please cancel your reservation 24 hrs in advance through your APP. However, we know that life happens.  To avoid any penalty charges, we have a 3-HOUR CANCELLATION WINDOW. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.

RESERVATION POLICY FEES: Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Cancel directly from your account on the app or website (Do not cancel via phone, email, or online messaging).

Missed Reservation Fee: 

  • Late Cancellation: If you cancel your reservation less than 3 hours before class starts
  • No-Show: If you register for a class and do not show up
  • Penalty Fee: You will be charged for the class. In the event of an emergency or something reasonable beyond your control, please email Location Email for consideration for a 1-time courtesy refund. 

Unlimited / Auto Renew Membership Studio Guidelines and Reservation Policy

CLASSES START ONTIME:  To respect everyone’s time, we start the classes at the scheduled time.  We highly recommend ARRIVE EARLY.  Doors are always open 30 minutes before class.  We suggest you arrive at least 10 minutes before class start time. Late arrivals are not permitted in class.

RESERVATIONS:  You can make your class reservations via the app from your account associated with your email. 

CANCELLING RESERVATIONS:  Please cancel your reservation 24 hrs in advance through your APP. However, we know that life happens.  In order to avoid any penalty charges, we have a 3-HOUR CANCELLATION WINDOW. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.

RESERVATION POLICY: Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Cancel directly from your account on the app or website (Phone or email cancellations do not count). 

 

Intro Special

ACTIVATION DATE: Your billing date is Agreement Date. However, your Contract Name activates on the (date of first use). This pass can be used at Modo Yoga Danforth for IN-STUDIO and VIRTUAL classes. The Contract Name is NOT auto-renewing, which means you will not be charged again moving forward, and there is nothing you need to cancel. 

EXPIRATION DATE: This pass expires 2 weeks from (your first use): no holds, no extensions, non-transferable and no refunds.

GUEST INTRO PASSES: Introduce your friends to yoga for free to help you create your yoga community. You have One Guest Passes available. 

Thank you for choosing to practice at Modo Yoga Danforth.  We look forward to being a part of your yoga journey!  Look at our flexible class card options at the end of your Introductory Special if you want to practice 1/month.  If you prefer a more regular schedule or 2-3/week, our best value is our auto-renew. 

Auto-Renew Memberships

ACTIVATION DATE: Your Contract Name activates on the date of first use. Please ensure that your credit card is current and you have sufficient funds. 

VACATION: You can request to suspend your membership for up to 30 days once per year.  Suspension requests must be submitted in writing at least 7 business days in advance of the suspension period start date by emailing info@modoyogadanforth.com.

GUEST INTRO PASSES: Introduce your friends to yoga for free to help you create your yoga community.  You have One Guest Passes available per month.  

CONDITIONS: This is a recurring monthly auto-renew membership. This pass can be used for all classes on our regular schedule (IN-STUDIO and VIRTUAL classes).

CANCELLING AUTO-RENEW: There are no cancellation fees. Please provide one month notice to cancel an auto-renew.  Please note that you cannot sign back at the current rate once cancelled. 

MEDICAL SUSPENSIONS: If you require a suspension for medical reasons such as illness or injury, please email us at info@modoyogadanforth.com with a doctor’s note.

Guidelines

Waiting Lists

We understand that waiting lists can feel frustrating at times, but you must trust the process! Space almost always opens up — usually, not until the same day as class. Be prepared, and make sure you cancel your waiting list reservation at least 24 hours in advance if you can’t make it after all — otherwise, you could lose a class or be charged a fee. 

Courtesy Policy

Pre-register for class to ensure that you have a spot when you get to the studio.Please be courteous to each other and show up 10 minutes in advance of the class you are pre-registered for.If you can’t make it to class, please cancel your reservation. The courtesy policy starts within  3  hours  os  class start.

  • LATE CANCEL: If you cancel the class with less than 3 hours before start of class, you will incur a charge:
    • Monthly Members – a charge of $10
    • Class Card Holders – the class will be deducted
  • NO SHOW: If you don’t show up for the class without canceling you will incur a charge:
    • Monthly Members – a charge of $20
    • Class Card Holders – the class will be deducted
  • NO SHOW and LATE CANCEL fees do not apply for classes in our Virtual Studio.

 

Notifications

TIP: Turn on your text alerts! This is the best way to confirm your spot, it’s automatic. If you answer the text, you do not need to respond to the email. We love hearing from you, but when you confirm by email, your reservation has to be updated manually. Text confirmations are instant and ensure that you won’t lose your spot.

Minimum age policy for hot yoga at Modo Yoga Danforth

In order to respect our insurance policy and to ensure everyone’s safety, the following are approved of 1 hour hot yoga classes:

-16 years old and up 

 

Payment & registration

Payment

  • Taxes are not included in advertised prices.
  • We accept payment by cash, debit, Visa and MasterCard (we also accept Visa Debit for in-studio purchases only – our online card processor doesn’t support this payment method).
  • All membership fees are non-refundable, non-shareable and non-transferable.

Registration

We advise online pre-registration for all classes and workshops in order to secure the student’s spot.
We do not take pre-registrations by phone or email. Students can create their online account.
Students experiencing issues with their online account can send us a detailed description of the problem and we’ll try to squash those bugs!
Students must arrive a minimum of 10 minutes before the class start time in order to retain their spot. If there is a waiting list, we will begin liberating reserved spots at this point and no refunds will be issued.
If a student has registered for a class, but is unable to make it, they must cancel their booking no later than 3 hours prior to class start time.
Class Cards: Cancelled classes will be returned to the student’s class card if made more than 3 hours prior to class. Otherwise, the class will be lost.
Unlimited memberships: will be charged a $20 no show fee.

Workshops

  • Pre-registration is required for workshops.
    All workshops must be paid in full before the day of the event. Unpaid registrations risk being removed from the workshop without notice if it becomes full.
    Workshop cancellation requests must be received via email a minimum of 48 hours in advance of the workshop.
    Workshop registration fees are not refundable.
    Late arrivals will not be permitted to enter workshops after the beginning of the workshop. No refunds will be issued in this case.

Promotions

Periodically, promotions will be emailed to our students and/or advertised via social media. Typically these promotions are available for a short duration.
Once the stated deadline for purchase is over, we are no longer able to honour the promotion.

Storage Onsite and Lost & Found

  • Modo Yoga Danforth does not provide space for students to store their personal belongings or their mat. We reserve the right to cut locks that have been left on lockers overnight.
  • Modo Yoga Danforth is not responsible for the loss or theft of personal belongings. Students concerned about their personal effects can secure them in a locker during their practice and must bring their own lock.
  • Shoes and boots: Yoga brain happens! Sometimes students accidentally leave with someone else’s footwear that is similar to their own. Please note in these situations, we will do our best to help recover the mixed-up item but can not contact everyone present in class that day to do so. Typically we simply let our teachers and staff know to be on the lookout. We encourage students to use the footwear identification method provided at the studio to avoid this and mark your shoes, boots, sandals!
  • Any personal items that are found in the studio will be lovingly placed in our Lost & Found.
  • Unclaimed Lost & Found items are donated to charity after 30 days.

MODO YOGA INTERNATIONAL ANTI-DISCRIMINATION & HARASSMENT PROCESS

PURPOSE

Modo Yoga International’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the organization to ensure that all Modo Yoga studios and teacher trainings are free from harassment and abuse. Modo Yoga International will not tolerate any form of harassment that violates this Policy.

 

PROHIBITED CONDUCT

Modo Yoga International prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a Modo Yoga studio or at Modo Yoga International, as well as clients of Modo Yoga studios.

  1. Discrimination towards any person based on age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations.
  2. Harassment of any person, either in person or through online activities now known or unknown, such as trolling, stalking, using hate speech, threatening, intimidating, falsely accusing, reporting of false grievances, manipulating, or otherwise harassing in any form or manner.
  3. Sexual harassment towards any person.
  4. Retaliation against any persons who report any instances of harassment.


APPLICABILITY

This Policy applies to all Modo Yoga International and Modo Yoga studio workers in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.

Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.

Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.

Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.

Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.

 

DEFINITIONS
HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.

Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.

Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.

RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.