Single Class Drop-Ins

Hoping to drop-in for a single class?! Single class drop-in passes are available on a walk-in basis only (check current class capacity in the Modo Yoga App). Drop-In reservations cannot be made by phone or email. Instead, please arrive early to secure your spot, or purchase a pass online: all pre-registration is reserved for autopay members, class card holders, and folks on the intro pass!

No latecomers

We start classes promptly and we don’t allow latecomers in once class has started. Please arrive 5 min before class to guarantee your spot, put your belongings in the change room, and settle onto your mat.

Waitlists

If you have a confirmed spot in class you MUST BE AT THE STUDIO BY 5 MIN BEFORE CLASS BEGINS or your spot will be given to someone on the waitlist.

Let us say that again: you must be at the studio 5 minutes before class or someone on the waitlist will get your spot.

 

If a class is full on our online booking system you can still sign up for our online waitlist. If a student cancels and you’re moved from the online waitlist into class you’ll receive an automatic email.

 

Here are a couple more details pertaining to how we use the waitlist during the busy seasons at the studio:
 
  • We always do our best to get in touch with you in advance if you get bumped into class off the waitlist. If you add yourself to a waitlist, please ensure you are checking your text messages / emails / phone messages leading up to class! If you are bumped into class off the waitlist and you do not come to class, our normal no-show fee ($17.50) will be charged to your account.
  • At the time of sign-in, priority for open spots in class is given to folks who are on the online waitlist & who have an active, paid pass (intro month, membership, class card). That means that if you want to be first in the queue for an open spot, you need to be first in the queue on the online waitlist with a paid pass. Folks hoping to purchase a single pass drop-in are not eligible for waitlist privileges.
  • At the ‘5-minute-to-start-of-class’ mark, we begin opening spots to those who are in the queue. You must be present in-person at this time to claim your spot. If you are not present, you’ll be removed from the queue and your spot in class will go the next individual who is physically present in-studio.
 
We appreciate your cooperation & patience!

Dress Code

Students of ALL GENDERS are required to wear clothing that covers their chest in classes.

Our views is that it isn’t fair that not everybody gets to be topless at the yoga studio, and that this also could present safety concerns to some members of our community. To make sure everyone feels safe & comfortable in our space, and to create more equity, we have instituted gym dress code rules for all students (just like any other fitness space), meaning everyone must now wear a top.

Thanks for your cooperation and understanding!

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at the email address below.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at the address below.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping returns

To return your product, you should bring your product to MYEV.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at the email on our homepage for questions related to refunds and returns.

Class Card & Membership Policies

AUTO-RENEWING MEMBERSHIPS

  • All memberships are auto-renewing, and require a minimum 2-payment commitment.
  • The membership fee will be billed to your credit card every 28 days.
  • We require 30 days cancellation notice in writing if you want to cancel your membership.
  • Management reserves the right to terminate membership contract agreements with 30 days written notice.
  • Need to cancel right away? You can waive the 30 days notice requirement by paying an early cancellation fee of $50.
  • Memberships are subject to up to a 5% year-over-year price increase.
  • Need to pause your membership? We offer one suspension per year for a minimum of 2 weeks and a maximum of 2 months. Additional holds in a calendar year are subject to a $75 administrative fee.

 

CLASS CARDS

  • All passes are non-refundable once purchased.
  • Online registration is limited to clients who hold class packages (Intro Specials, Class Cards & Memberships). Single pass Drop-Ins can be purchase in-studio only.
  • Class cards expire after 12 months.
  • If you preregister for class, our early (free) cancellation window ends 4 hours prior to class start time. A late cancellation fee of $17.50 will be charged to your account – or you’ll be deducted a class from a class card on file – for late cancellations (within 4 hours of class’ start time).

Cancellation Policy

Penalty fees for late-cancels & no-shows

Late Cancellation: Canceling reservation less than 4 hrs before class

No Show: You do not show up to class.

 

Penalty Fee:

  • $15

 

Remember, you can cancel your reservation up to 4 hours before class without penalty.

Notifications

TIP: Turn on your text alerts! This is the best way to confirm your spot, it’s automatic. If you answer the text, you do not need to respond to the email. We love hearing from you, but when you confirm by email, your reservation has to be updated manually. Text confirmations are instant and ensure that you won’t lose your spot.

Minimum age policy for hot yoga at Modo Yoga

In order to respect our insurance policy and to ensure everyone’s safety, the following are approved of 1 hour hot yoga classes:

-16 years old and up unaccompanied

– 14 and 15 years old accompanied by an adult (parent or guardian).

Payment & registration

Payment

  • Taxes are not included in advertised prices.
  • We accept payment by cash, debit, Visa and MasterCard (we also accept Visa Debit for in-studio purchases only – our online card processor doesn’t support this payment method).
  • All membership fees are non-refundable, non-shareable and non-transferable.

Registration

While it is not always necessary, we advise online pre-registration for all classes and workshops in order to secure the student’s spot.
We do not take pre-registrations by phone or email. Students can create their online account.
Students experiencing issues with their online account can send us a detailed description of the problem and we’ll try to squash those bugs!
Students must arrive a minimum of 5 minutes before the class start time in order to retain their spot. If there is a waiting list, we will begin liberating reserved spots at this point and no refunds will be issued.
If a student has registered for a class, but is unable to make it, they must cancel their booking no later than 4 hours prior to class start time.

Workshops

  • Pre-registration is required for workshops.
    All workshops must be paid in full before the day of the event. Unpaid registrations risk being removed from the workshop without notice if it becomes full.
    Workshop cancellation requests must be received via email a minimum of 48 hours in advance of the workshop.
    Workshop registration fees are not refundable.
    Late arrivals will not be permitted to enter workshops more than 15 minutes after the beginning of the workshop. No refunds will be issued in this case.

Promotions

Periodically, promotions will be emailed to our students and/or advertised via social media. Typically these promotions are available for a short duration.
Once the stated deadline for purchase is over, we are no longer able to honour the promotion.

Storage Onsite and Lost & Found

  • Modo Yoga East Vancouver does not provide space for students to store their personal belongings or their mat long term.
  • Modo Yoga East Vancouver is not responsible for the loss or theft of personal belongings. Students concerned about their personal effects can secure them in a locker during their practice.
  • Shoes and boots: Yoga brain happens! Sometimes students accidentally leave with someone else’s footwear that is similar to their own. Please note in these situations, we will do our best to help recover the mixed-up item but can not contact everyone present in class that day to do so. Typically we simply let our teachers and staff know to be on the lookout. We encourage students to use the footwear identification method provided at the studio to avoid this and mark your shoes, boots, sandals!
  • Any personal items that are found in the studio will be lovingly placed in our Lost & Found.
  • Unclaimed Lost & Found items are donated to charity after 30 days.

MODO YOGA INTERNATIONAL ANTI-DISCRIMINATION & HARASSMENT PROCESS

PURPOSE

Modo Yoga International’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the organization to ensure that all Modo Yoga studios and teacher trainings are free from harassment and abuse. Modo Yoga International will not tolerate any form of harassment that violates this Policy.

 

PROHIBITED CONDUCT

Modo Yoga International prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a Modo Yoga studio or at Modo Yoga International, as well as clients of Modo Yoga studios.

  1. Discrimination towards any person based on age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations.
  2. Harassment of any person, either in person or through online activities now known or unknown, such as trolling, stalking, using hate speech, threatening, intimidating, falsely accusing, reporting of false grievances, manipulating, or otherwise harassing in any form or manner.
  3. Sexual harassment towards any person.
  4. Retaliation against any persons who report any instances of harassment.


APPLICABILITY

This Policy applies to all Modo Yoga International and Modo Yoga studio workers in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.

Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.

Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.

Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.

Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.

 

DEFINITIONS
HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.

Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.

Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.

RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.