Studio ETiquette

Studio Culture

Our aim is to create a grounding and safe space for all our students in every class we offer. This whole community builds the MYEM experience you love. Help us keep the studio dreamy and review our studio culture and booking policies to best prepare you for your experience.

Community At Our Core

Modo Yoga Erin Mills works to build a community of safety, connection and healing.
We believe yoga is for every body and do not tolerate discrimination of any kind based on size, race, gender, age, sexual orientation, ethnicity, ability or any other aspects of identity.

First Timers

We understand that trying something new can be overwhelming, but we’re here to support you.
Start by downloading the Modo Yoga app and set up your account.
Plan to arrive early for your first visit so that you can meet your teacher, get oriented with the space, settled in and ask any questions you may have.

Check out the important information below to know what to expect when you practice at Modo Yoga. We’re excited to meet you and welcome you into our community!

What You’ll Need

A yoga mat
A towel for sweaty moments (if you don’t have a “grippy” yoga mat, we recommend laying down a mat towel to prevent you from slipping)
Water (available buy for $3)
Comfortable clothing for movement
Forgot something? No problem, rentals are FREE on your FIRST VISIT for INTRO MONTH students ONLY.

Start & End On Time

We work to build a positive experience from start to finish.
To establish a safe and grounding practice, there is no late entry allowed for class.
Please give yourself enough time to arrive with ease.

Personal Belongings

Footwear

For both cleanliness and the nature of our barefoot practice, we kindly ask that you remove your shoes at the entrance.

Clutter-Free Spaces

There is only so much space in our practice rooms! Please leave all your belongings in the changerooms.
Bring your water bottle, mat, and practice towel into the space. We ask that no other belongings be brought into the practice rooms.

Silent Practice Spaces

Our Yoga practice is an opportunity to withdraw from our overstimulated senses and to be present. Please leave your conversations outside of the practice rooms —yes, even whispers count!
Take the opportunity to soak up the silence, settle into your meditation, or explore some deep breathing.

If you feel like chatting with friends and our team, we’ve got a great lounge space to do so in- with complimentary tea before and after class

Tech Free Zone

We live in a technology-driven world and aim to carve out a small sanctuary away from the noise and speed of daily life. This is a time to unplug and give your nervous system a chance to reset.

We kindly request you leave your tech devices outside of the practice rooms and stored in the change room.
Please limit your use in the change rooms to protect everyone’s privacy and to create a peaceful space for all!

Hydration & Rest

Hydration

Hydration is critically important in hot yoga because of the heat and the volume of sweat the body loses during practice. Hydrate pre, during and post class; electrolytes added to your water can help.

Rest

If at any point during your practice you feel like you need to take a break, rest by finding stillness and take a few deeper breaths, take childs pose or lay on your back in corpse pose, for as long as you need to.
Try and stay in the practice room if you can.

Props & Support

Our practice spaces are equipped with props like mirrors, blocks, straps, and bolsters.
Props can elevate and significantly improve comfort, alignment, and accessibility for various yoga poses.
Teachers may offer hands on assistance to support you in your practice. Our default will always be no hands out of respect for you and your space, unless you indicate otherwise.

Studio Amenities

Changing Rooms

Our studio is fully equipped with change rooms, an ADA-accessible bathroom, showers, blow-dryers and lockers.
All showers are stocked with body wash, shampoo, and conditioner.
Our keyless lockers provide a secure place to store your belongings, as personal items are not permitted in the practice rooms.

Practice Rooms

We have two practice spaces that use radiant heat panels, humidifiers and fresh air exchange.

Sun Room (heated room)

Class Temperature: 95°-103°F | 35°-39°C

Moon Room (heated, warm & non-heated classes).

Class Temperature: 73°-103°F | 23°-39°C

Lounge Area

Join us before or after class in our lounge area to connect, browse retail, relax and sip some complimentary tea.

Rentals

You are welcome to bring your own gear.
Yoga mats, mat towel and shower towels are also available to rent for $4 per item.
We encourage you to be eco-friendly and bring your own reusable water bottle! Boxed water is available to purchase for $3.

More Studio Guidelines & Policies

Reservation & Cancellation Policy

Class Registration

While it is not always necessary, we advise online pre-registration for all classes and workshops to secure your spot.
You can make your class reservations 7 DAYS IN ADVANCE via the app or website – from your account associated with your email.
We do not take pre-registrations by phone or email.
Students experiencing issues with their online account can send us a detailed description of the problem and we’ll try to remedy the problem together!

Registration Cancellation Policy

We understand that last minute things come up, and that schedules can change. Out of respect for fellow members and class capacity restrictions, be sure to cancel your reservation if you can no longer make it. This makes room for another member and avoids penalty fees.
Cancel your reservation directly from your account – on the app, or website, up to 30 MINUTES in advance for yoga and 2 HOURS in advance for Mat Pilates, Reformer Pilates & barre to avoid penalty fees.

Penalty Fees

Late Cancellation: Canceling reservation less than 30 mins/ 2 hours before class: Charged a $10 late cancel fee.
No Show: You do not show up to class: Charged a $20 no show penalty fee.

Waitlist

Even when a class appears full, you may, and should, add yourself to the waitlist.
When a cancellation is made, the first name on the waitlist gets automatically added to the class.
If you are signed up for notifications, you will receive an email and text as soon as you are moved off the waitlist.
Once you are added to the class from the waitlist, you become responsible for attending or canceling like any other reservation.
If you are on the waitlist and know you do not plan to come to class, make sure to remove yourself before being added without adequate time to plan ahead or cancel without penalty (less than 30 minutes before class).
If you are booked for class, your spot is held up until 5 minutes before class. At 5 minutes before class, any student who has not checked in for class will risk losing their spot to someone who is present from the waitlist.
We understand how frustrating this can be—to avoid losing your spot, arrive early (5 minutes or more) and be ready to go!

Guest Passes & Bookings

Standard and Premium Members get 2 guest passes every billing cycle.
Class Card holders and Drop-In students may use credits on their account to register friends and family.
Guests can be booked through our app or website. Simply select “Reserve for Guest” and enter their email address. MYEM students do not need to be present in person with their guests but are responsible for all policies and fees attached to the reservation.
Guests are required to create an account and fill out a waiver prior to attending class.

Refunds & Exchanges

All forms of membership sales are non-refundable and non-transferable.

Retail items are eligible for a return within 5 business days, or for an exchange or store credit within 30 days. Items must be unused and in its original packaging. To complete your exchange or store credit, we require a receipt or proof of purchase.

Method of Payment

Taxes are not included in advertised prices.
All payments are process via your online account. We accept payment by debit, Visa and MasterCard. No card terminal or cash accepted on site.

Storage Onsite & Lost & Found

Modo Yoga Erin Mills does not provide space for students to store their personal belongings or their mat.
Modo Yoga Erin Mills is not responsible for the loss or theft of personal belongings.
Any personal items that are found in the studio will be lovingly placed in our Lost & Found.

*Unclaimed Lost & Found items are donated to charity at the end of each month.

Minimum Age Policy

In order to respect our insurance policy and to ensure everyone’s safety, the following are approved of 1 hour hot yoga classes:

16 and up unaccompanied
12-16 years old accompanied by an adult (parent or guardian)

Notifications

TIP: Turn on your text alerts! This is the best way to confirm your spot, it’s automatic. If you answer the text, you do not need to respond to the email. We love hearing from you, but when you confirm by email, your reservation has to be updated manually. Text confirmations are instant and ensure that you won’t lose your spot.
Receipts will be issued via email upon request. Please inform the administration staff if you require a receipt.

Standard & Premium Membership

Activation date: Your Standard/ Premium Membership activates on the date of your first class.

Conditions: This membership can be used only at Modo Yoga Erin Mills for all classes on our regular schedule, excluding karma classes, special events and workshops.

Suspension: Your membership can be suspended, for up to 90 days, 2 times per calendar year. Medical suspension requests require a doctor’s note and clearance to return.

Guest passes: Share your practice and introduce your friends and family to yoga. Membership gets 2 guest passes – guest passes are for new and returning guests.

Intro Month Membership

Activation date: Your Intro Month Membership activates on the date of your first class.

Conditions: This membership can be used only at Modo Yoga Erin Mills, and includes access to unlimited classes on our regular schedule, and 2 credits to use in our Reformer Pilates studio. Excludes karma classes, special events and workshops. This membership is non-transferable and does not allow suspensions or extensions. All sales are final.

Suspension: Your Intro Month Membership cannot be suspended, extended or transferred. Medical suspension requests require a doctor’s note and clearance to return.

Guest passes: Share your practice and introduce your friends and family to yoga. Intro Month Membership gets 2 guest passes – guest passes are for new and returning guests.

Class Credits

Activation date: Credit Packages activate on date of purchase.

Expiration date: Credit packages expire 12 months from date of purchase -unless otherwise stated on promotional offers.

Conditions: Credit packages can be used only at Modo Yoga Erin Mills for all classes on our regular schedule, excluding karma classes, special events and workshops. Credit packages have no holds, extensions and are non transferrable.

Guest passes: Share your practice and introduce your friends and family to your community, use your credit package to bring a guest.

modo yoga international

ANTI-DISCRIMINATION & HARASSMENT POLICY

Modo Yoga International’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the organization to ensure that all Modo Yoga studios and teacher trainings are free from harassment and abuse. Modo Yoga International will not tolerate any form of harassment that violates this Policy.

PROHIBITED CONDUCT

Modo Yoga International prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a Modo Yoga studio or at Modo Yoga International, as well as clients of Modo Yoga studios.

Discrimination towards any person based on age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations.
Harassment of any person, either in person or through online activities now known or unknown, such as trolling, stalking, using hate speech, threatening, intimidating, falsely accusing, reporting of false grievances, manipulating, or otherwise harassing in any form or manner.
Sexual harassment towards any person.
Retaliation against any persons who report any instances of harassment.

APPLICABILITY

This Policy applies to all Modo Yoga International and Modo Yoga studio workers in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.

Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.

Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.

Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.

Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.

DEFINITIONS
HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.

Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.

Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.

RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.