CANCELLATION:
WE REQUIRE AT LEAST 15 DAYS NOTICE IN WRITING IF YOU WISH TO CANCEL YOUR MEMBERSHIP. PLEASE EMAIL US AT: INFO@MODOYOGAETOBICOKE.COM & WE WILL SEND BACK A CANCELLATION FORM THAT MUST BE FILLED OUT IN ORDER TO PROCESS CANCELLATION. NO EXCEPTIONS.
EARLY CANCELLATION:
NEED TO CANCEL RIGHT AWAY? OUR EARLY CANCELLATION FEE IS $200+HST IF THE STUDENT HAS NOT FULFILLED THE MINIMUM COMMITMENT.
AUTO-RENEW:
ALL MEMBERSHIPS ARE AUTO-RENEWING AND REQUIRE A MINIMUM 3 MONTH COMMITMENT.
MEMBERSHIP HOLDS:
ALL AUTO-RENEW & YEARLY MEMBERSHIP HOLDERS HAVE THE PERK OF PLACING THEIR MEMBERSHIPS ON HOLD, 1-2X PER CALENDAR YEAR, FOR A MAXIMUM OF 6 WEEKS TOTAL.
HOLD REQUESTS MUST BE SUBMITTED VIA EMAIL AT LEAST 10 DAYS PRIOR TO THE REQUEST HOLD DATE AND MUST INCLUDE A START AND END DATE. WE CANNOT PROCESS OPEN ENDED HOLDS OR RETROACTIVE HOLDS.
CONDITIONS:
NO REFUNDS. NO TRANSFERS. PASSES ARE NON-SHAREABLE.
ACTIVATION:
ALL CLASS CARDS ACTIVATE ON THE DAY OF PURCHASE.
EXPIRATION:
ALL CLASS CARDS HOLD A ONE YEAR EXPIRY.
CONDITIONS:
NO REFUNDS. NO HOLDS. NO EXTENSIONS. NO TRANSFERS. PASSES ARE NON-SHAREABLE.
CLASSES START ON TIME – LATECOMERS WILL NOT BE ADMITTED:
TO RESPECT EVERYONE’S TIME, WE START OUR CLASSES AT THE SCHEDULED START TIME. DOORS ARE ALWAYS OPEN 30 MINUTES BEFORE CLASS AND WILL BE LOCKED RIGHT AT CLASS START TIME. WE SUGGEST YOU ARRIVE TO THE STUDIO ATLEAST 10 MINUTES BEFORE CLASS START TIME. LATE ARRIVALS WILL NOT BE ADMITTED INTO CLASS. NO EXCEPTIONS.
RESERVATIONS:
PLEASE PRE-REGISTER FOR CLASS TO SECURE YOUR SPOT. YOU CAN BOOK YOUR CLASS RESERVATIONS VIA THE MODO APP OR ON OUR WEBSITE FROM YOUR ACCOUNT ASSOCIATED WITH YOUR EMAIL. WE HAVE A 7 DAY BOOKING WINDOW FOR ALL OF OUR CLASSES.
CANCELLING RESERVATIONS:
PLEASE CANCEL YOUR RESERVATION AT LEAST 2 HOURS PRIOR TO CLASS START TIME THROUGH THE MODO APP OR WEBSITE. THIS WILL ALLOW THOSE WHO ARE ON THE WAITLIST ENOUGH TIME TO MAKE IT TO CLASS WHEN A SPOT OPENS UP. IF YOU DO NOT CANCEL YOUR RESERVATION WITHIN THE 2 HOUR WINDOW, PENALTY FEES WILL APPLY. KINDLY NOTE THAT WE DO NOT ACCEPT CANCELLATIONS VIA EMAIL OR PHONE.
LATE CANCELLATION FEE:
IF YOU CANCEL YOUR RESERVATION LESS THAN 2 HOURS BEFORE CLASS START TIME, YOU WILL INCUR A $10+HST LATE CANCELLATION CHARGE. THOSE BOOKING WITH CLASS CARDS/DROP-INS WILL LOSE THEIR CREDIT.
NO SHOW FEE:
IF YOU HAVE AN ACTIVE RESERVATION FOR A CLASS AND DO NOT SHOW UP FOR THE CLASS, YOU WILL INCUR A $22+HST NO-SHOW CHARGE. THOSE BOOKING WITH CLASS CARDS/DROP-INS WILL LOSE THEIR CREDIT.
IN THE EVENT OF AN EMERGENCY OR SOMETHING REASONABLE BEYOND YOUR CONTROL, PLEASE CALL OR EMAIL THE STUDIO FOR CONSIDERATION FOR A 1-TIME COURTESY REFUND.
WE UNDERSTAND THAT WAITING LISTS CAN FEEL FRUSTRATING AT TIMES, BUT YOU MUST TRUST THE PROCESS! SPACE ALMOST ALWAYS OPENS UP — USUALLY, NOT UNTIL THE SAME DAY AS CLASS.
CANCELLATION FEES STILL APPLY TO OUR WAITLIST, SO ONCE YOU JOIN THE CLASS, PLEASE BE READY TO PRACTICE!
IN ORDER TO RESPECT OUR INSURANCE POLICY AND TO ENSURE EVERYONE’S SAFETY, THE FOLLOWING ARE APPROVED OF 1 HOUR HOT YOGA CLASSES:
– 16 YEARS OLD AND UP, UNACCOMPANIED.
– 14 AND 15 YEARS OLD ACCOMPANIED BY AN ADULT (PARENT OR GUARDIAN).
– UNDER 14 YEARS OLD WILL NOT BE ADMITTED.
PRE-REGISTRATION IS REQUIRED FOR ALL WORKSHOPS.
MODO YOGA ETOBICOKE IS NOT RESPONSIBLE FOR THE LOSS OR THEFT OF PERSONAL BELONGINGS. STUDENTS CONCERNED ABOUT THEIR PERSONAL EFFECTS CAN SECURE THEM AT THE FRONT DESK, IN THEIR VEHICLES OR LEAVE THEM AT HOME.
PURPOSE
MODO YOGA INTERNATIONAL’S MISSION IS TO GROW OUR COMMUNITY OF STUDIOS, TEACHERS AND STUDENTS WITH THE AIM OF SHARING YOGA WITH AS MANY PEOPLE AS POSSIBLE AND THEREFORE CREATING MORE PEACE IN THE WORLD. THEREFORE, IT IS THE RESPONSIBILITY OF THE ORGANIZATION TO ENSURE THAT ALL MODO YOGA STUDIOS AND TEACHER TRAININGS ARE FREE FROM HARASSMENT AND ABUSE. MODO YOGA INTERNATIONAL WILL NOT TOLERATE ANY FORM OF HARASSMENT THAT VIOLATES THIS POLICY.
PROHIBITED CONDUCT
MODO YOGA INTERNATIONAL PROHIBITS THE CONDUCT OUTLINED BELOW BY ALL EMPLOYEES, SUB-CONTRACTED STAFF AND VOLUNTEERS WORKING AT A MODO YOGA STUDIO OR AT MODO YOGA INTERNATIONAL, AS WELL AS CLIENTS OF MODO YOGA STUDIOS.
DISCRIMINATION TOWARDS ANY PERSON BASED ON AGE, GENDER, GENDER IDENTITY, PRONOUN USE, SEXUAL ORIENTATION, RACE, ETHNICITY, CULTURE, NATIONAL ORIGIN, RELIGION, BODY TYPE, PERSONAL APPEARANCE, PHYSICAL OR MENTAL ABILITY, SOCIOECONOMIC STATUS, MARITAL STATUS, POLITICAL ACTIVITIES OR AFFILIATION, OR ANY OTHER BASIS PROSCRIBED BY LOCAL, STATE, PROVINCIAL, NATIONAL, AND FEDERAL LAWS AND REGULATIONS.
HARASSMENT OF ANY PERSON, EITHER IN PERSON OR THROUGH ONLINE ACTIVITIES NOW KNOWN OR UNKNOWN, SUCH AS TROLLING, STALKING, USING HATE SPEECH, THREATENING, INTIMIDATING, FALSELY ACCUSING, REPORTING OF FALSE GRIEVANCES, MANIPULATING, OR OTHERWISE HARASSING IN ANY FORM OR MANNER.
APPLICABILITY
THIS POLICY APPLIES TO ALL MODO YOGA INTERNATIONAL AND MODO YOGA STUDIO WORKERS IN ANY CONTEXT OR ENVIRONMENT WHERE A WORKER PRESENTS THEMSELF (OR IS PRESENTED) AS AN EMPLOYEE, SUB CONTRACTED STAFF AND VOLUNTEERS, INCLUDING BUT NOT LIMITED TO: GROUP AND PRIVATE YOGA INSTRUCTION IN MODO YOGA STUDIOS, GYMNASIUMS, FITNESS CLUBS, OTHER SCHOOLS AND UNIVERSITIES, MEDICAL FACILITIES, GROUP HOMES, PRISONS, PUBLIC SPACES, FESTIVALS, RETREATS; AND ALL ONLINE SPACES, INCLUDING SOCIAL MEDIA.
SEEK ACTIVE INCLUSION: WORKERS SHOULD SEEK TO ACTIVELY INCLUDE, ACCOMMODATE, AND WELCOME PERSONS WHO ARE TYPICALLY EXCLUDED ON THE BASIS NAMED ABOVE IN ‘AVOID DISCRIMINATION’ AS A COMMITTED PRACTICE TOWARDS CREATING EQUITY.
PROVIDE REASONABLE ACCOMMODATIONS: WORKERS SHOULD UNDERSTAND AND FACILITATE TO THE BEST OF THEIR ABILITY REASONABLE ACCOMMODATIONS FOR PEOPLE WITH DIFFERENT PHYSICAL ABILITIES.
WORKERS SHOULD BE COMMITTED TO APPLYING STRONG ETHICAL PRINCIPLES IN THEIR PROFESSIONAL AND PERSONAL LIVES, AND THIS SHOULD BE UNDERSTOOD AS INTRINSIC TO THEIR PRACTICE AND TEACHING OF YOGA.
ACTIVITIES COVERED BY THIS POLICY SHALL BE DISTINGUISHED FROM THE PURELY PRIVATE CONDUCT OF WORKERS, WHICH IS BEYOND THE PURVIEW OF THIS POLICY.
DEFINITIONS
HARASSMENT
HARASSMENT IS UNWELCOME VERBAL OR NON-VERBAL CONDUCT WHERE: (I) THE CONDUCT DENIGRATES OR SHOWS HOSTILITY OR AVERSION TOWARDS THE PERSON AND HAS THE PURPOSE OR EFFECT OF UNREASONABLY INTERFERING WITH THEIR WORK, STUDY, OR OTHER ACTIVITY, (II) ENDURING THE OFFENSIVE CONDUCT BECOMES A CONDITION OF THE CONTINUED RELATIONSHIP, AND/OR (III) THE CONDUCT HAS THE PURPOSE OR EFFECT OF CREATING AN ENVIRONMENT THAT A REASONABLE PERSON WOULD CONSIDER INTIMIDATING, HOSTILE, OR ABUSIVE.
HARASSMENT INCLUDES EPITHETS, SLURS, NAME CALLING, NEGATIVE STEREOTYPING, INSULTS, INTIMIDATION, RIDICULE, THREATENING, INTIMIDATING OR HOSTILE ACTS, DENIGRATING JOKES, AND DISPLAY OF WRITTEN OR GRAPHIC MATERIAL THAT DENIGRATES OR SHOWS HOSTILITY OR AVERSION TOWARD AN INDIVIDUAL OR GROUP BASED ON THEIR PROTECTED CHARACTERISTIC.
HARASSMENT INCLUDES, BUT IS NOT LIMITED TO: OFFENSIVE VERBAL COMMENTS RELATED TO AGE, GENDER, GENDER IDENTITY, PRONOUN USE, SEXUAL ORIENTATION, RACE, ETHNICITY, CULTURE, NATIONAL ORIGIN, RELIGION, BODY TYPE, PERSONAL APPEARANCE, PHYSICAL OR MENTAL ABILITY, SOCIOECONOMIC STATUS, MARITAL STATUS, POLITICAL ACTIVITIES OR AFFILIATION, OR ANY OTHER BASIS PROSCRIBED BY LOCAL, STATE, PROVINCIAL, NATIONAL, AND FEDERAL LAWS AND REGULATIONS; DELIBERATE INTIMIDATION; STALKING; FOLLOWING; HARASSING PHOTOGRAPHY OR RECORDING; SUSTAINED AND INTENTIONAL DISRUPTION OF CLASS OR OTHER EVENTS; AND INAPPROPRIATE PHYSICAL CONTACT.
RETALIATION
RETALIATION IS ANY ADVERSE ACTION OR THREAT TAKEN OR MADE AGAINST AN INDIVIDUAL, INCLUDING THROUGH THIRD PARTIES AND/OR LEGAL COUNSEL, FOR MAKING A REPORT OF PROHIBITED CONDUCT OR PARTICIPATING IN ANY INVESTIGATION OR PROCEEDING RELATED TO THIS POLICY. RETALIATION INCLUDES THREATENING, INTIMIDATING, HARASSING, OR ANY OTHER CONDUCT THAT WOULD DISCOURAGE A REASONABLE PERSON FROM ENGAGING IN ACTIVITY PROTECTED UNDER THIS POLICY. RETALIATION ALSO INCLUDES MALICIOUSLY AND/OR INTENTIONALLY INTERFERING WITH, THREATENING, OR HARMING THE ACADEMIC OR PROFESSIONAL CAREER OR REPUTATION OF ANOTHER INDIVIDUAL BEFORE, DURING, OR AFTER THE INVESTIGATION, DECISION, AND RESOLUTION OF A REPORT OF PROHIBITED CONDUCT UNDER THIS POLICY IN RESPONSE TO AND/OR ON ACCOUNT OF THE REPORT OF THE PROHIBITED CONDUCT. THIS PROVISION APPLIES TO REPORTS MADE OR INFORMATION PROVIDED IN GOOD FAITH, EVEN IF THE FACTS ALLEGED IN THE REPORT ARE DETERMINED NOT TO BE ACCURATE.
