We’re so excited to share that starting this summer, Modo Yoga studios are using a new and improved booking platform and App! Get ready for a more user-friendly interface, less clicks, and less time spent at the front desk.
We know that change can be challenging, but we’ve taken all the necessary steps to help ensure that this transition is as seamless as possible. Here’s what you need to know…
MIGRATION FAQs
WHEN IS MY STUDIO MAKING THE SWITCH?
Modo Yoga studios across the community will be switching to the new app and booking platform on different dates this summer. On your studio’s migration date (see below), you will not be able to book a class online. The new app and booking platform will go live the next day. Here is a list of migration dates:
August 15
- Barrie
- Brampton
- Stratford
August 17
- Kildonan
- Scarborough
- North Vancouver
- Vancouver
August 22
- Brant
- Stoney Creek
- Dundas
- Miami Beach
August 24
- Sherwood Park
- Charlottetown
- Vaudreuil
August 29
- East Vancouver
- Nanaimo
- Uptown
- St Clair West
- Lawrence Park
- Orleans
- West Island
August 31
- Milton
- Burlington
- Bloor West
- Maple
- Montreal
- Brooklin
Studios that have completed their migration already include:
- Winnipeg (Donald/Waverly)
- Aurora
- Newmarket
- Etobicoke
- St. John’s
- Danforth
- LA
- Columbus
- San Diego
- Portland
- NYC
HOW DO I DOWNLOAD THE NEW APP?
Once your studio has made the switch to our new booking platform (see FAQ above for your studio’s migration date), you can download our new mobile app here:
WILL I LOSE ANY OF MY DATA IN THE MIGRATION?
Your visit history, account info, and active credits and memberships will transfer over, but your purchase history will not. All guests will also need to sign a new waiver.
WHAT DOES THIS MIGRATION MEAN FOR ME?
Ultimately, our decision to migrate from our old booking platform (Mindbody) to our new one (Mariana Tek) is to create a much better user experience for our guests.
As of September 1, 2023, Modo Yoga studios will no longer be searchable on the Mindbody Connect App, and all reservations will be made through the Modo Yoga International App. If you previously were using the Modo Yoga (CAN & MIA) app, you will need to download the new app.
Your user experience will be optimized. You will be able to book classes for friends, select “add on” purchases to your class beforehand, and much more.
There will be a brief interruption to bookings at your local Modo studio on their migration date. Modo studios are migrating between August 15 & 31 (please see the FAQ above for your studio’s migration date). After that, a cleaner, more efficient, more beautiful booking experience awaits you for the entire Modo brand!
HOW WILL I LOGIN TO THE NEW APP AND BOOKING PLATFORM??
Once your studio has migrated to the new booking platform (see schedule of migration dates above), you will be able to login to your account from our website, Modo Yoga International iOS app, or android app.
WHAT IF I WANT TO BOOK A CLASS ON THE DAY MY STUDIO IS MIGRATING?
Up until the day before your location’s migration date, all reservations will be made via Mindbody (as per usual) and will transfer to our new system.
Reservations for your studio’s migration date, Must be made by 8PM the day before their migration.
Migrations will be completed by approximately 8pm ET on migration day for your location. See FAQ on migration dates to learn your studio’s dates.
I USE MARIANA TEK AT ANOTHER FITNESS STUDIO. CAN I USE THAT ACCOUNT FOR MODO YOGA?
No. You will need to login through our website or app using your Mindbody email.
WILL THERE BE AN APP I CAN USE TO BOOK CLASSES NOW?
Yes! We have an exceptional mobile experience for you, using the app called Modo Yoga International.
I HAVE A MEMBERSHIP THAT STARTS AFTER MY STUDIO MIGRATES. DO I NEED TO CONTACT MY LOCAL STUDIO?
If you purchased an intro membership that had a future start date set for later than the migration date, your membership may not migrate over. Please reach out to your local Modo studio, and they will reconcile this for you.
WILL MY MEMBERSHIP FREEZE MIGRATE OVER?
If you requested a membership suspension with a starting date after August 15, 2023, the system may not migrate that over for you. Please reach out to your local Modo studio after they migrate, and provide them with your membership suspension dates. They will be able to add them back to your account.
If your freeze is active prior to migration, it will migrate over and you do not need to reach out.
MY STUDIO HAS MIGRATED, BUT I HAVEN'T RECEIVED THE PASSWORD RESET LINK. WHAT SHOULD I DO?
The password reset email has up to an hour lag for some guests. If you do not receive your password reset email, please check your spam folder and give the email a bit of time to arrive, prior to reaching out to us.
AFTER MIGRATION, HOW CAN I ACCESS MY ACCOUNT?
- Download our new mobile app:
- Reset your password one of the following ways:
- Login online here
- Login using the mobile app (links provided above)
- NOTE: there may be a delay of up to one hour to receive your password reset email, or you may find it in your SPAM folder.
- confirm that your personal details and payment information are correct
HOW DO I BRING A FRIEND?
Depending on your studio location’s terms of services, our new booking platform will allow you to book on behalf of guests, using their own email address and account. You may share your credit packages with your guests, and some memberships may come with free guest allowances as well, per your location and membership terms.
I EARLY-CANCELLED MY RESERVATION BUT DID NOT GET MY CREDIT BACK.
If your reservation was made prior to migration, the system will not automatically return credits.
Please reach out to your local Modo studio so they can reconcile this for you.
NOTE: this will only impact guests who made a reservation prior to migration.