Modo Privacy Policy
Privacy Policy for Modo Yoga Hamilton
Effective Date: September 19, 2025
Modo Yoga Hamilton (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and secure your personal information in accordance with Canadian and Ontario privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the Personal Health Information Protection Act (PHIPA).
By using our services, website, or otherwise interacting with us, you consent to the collection, use, disclosure, and retention of your personal information as described below.
1. Definitions
- Personal Information: Any information about an identifiable individual, including contact details, account data, and health information.
- Health Information: Any information relating to physical or mental health, medical history, or conditions.
- Processing: Any operation performed on personal information, including collection, use, storage, disclosure, or destruction.
2. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, mailing address, email address, phone number.
- Account and Transaction Data: Payment details, purchase history, class registrations.
- Health Information: Medical conditions, injuries, physical limitations, emergency contacts (voluntarily disclosed or necessary for safe participation).
- Website & Technical Data: IP address, browser type/version, cookies, and usage data.
- Other Information: Any other information you voluntarily provide (feedback, surveys, social media interactions).
3. Purpose for Collection, Use, and Disclosure
We collect, use, and disclose personal information only for reasonable and legitimate purposes, including:
- To deliver and manage yoga classes, workshops, and wellness services.
- To process payments and manage memberships.
- To communicate with you about your account, class updates, promotions, and studio news.
- To protect the health and safety of participants.
- To meet legal and regulatory requirements.
- To improve our website, services, and client experience.
If we wish to use your personal information for a new purpose, we will seek your consent before doing so unless otherwise permitted by law.
4. Consent
- We generally rely on express consent (written, verbal, or electronic) for the collection, use, or disclosure of personal information.
- Implied consent may apply where the purpose is obvious and minimal risk exists (e.g., using your email to confirm class registrations).
- You may withdraw your consent at any time, subject to legal or contractual obligations. Contact us at [insert contact email] to withdraw consent.
5. Retention and Disposal
- We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
- Health-related information may be retained longer if legally necessary.
- When no longer needed, we securely destroy or anonymize personal information.
6. Disclosure to Third Parties & Cross‑Border Transfers
- We may share your information with:
- Payment processors, booking software providers (e.g., Mariana Tek), and IT service providers.
- Third‑party marketing services, if you have consented.
- Law enforcement or government authorities if required by law.
- If data is transferred outside of Canada, we ensure that a comparable level of privacy protection is applied.
7. Security Safeguards
We use administrative, technical, and physical safeguards to protect personal information, including:
- Encrypted storage and secure transmission.
- Access controls and staff training.
- Regular review of security practices.
However, no system can be guaranteed 100% secure. You acknowledge that data transmission over the internet carries inherent risks.
8. Access and Correction Rights
You have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete data.
We will respond within a reasonable timeframe and at minimal or no cost unless fees are permitted by law.
9. Breach Notification
If a data breach creates a real risk of significant harm, we will notify:
- You, as the affected individual(s).
- The Office of the Privacy Commissioner of Canada (and, if applicable, the Information and Privacy Commissioner of Ontario).
10. Cookies & Tracking
We use cookies and similar tracking technologies to:
- Improve website functionality.
- Analyze traffic and usage patterns.
- Provide targeted promotions (if you have consented).
You can control or disable cookies via your browser settings, though this may affect your user experience.
11. Employee and Contractor Privacy
If we collect personal information from employees or contractors, we do so in compliance with Ontario employment and privacy laws. We maintain internal policies regarding electronic monitoring where applicable.
12. Privacy Officer / Contact Information
For questions, concerns, or to exercise your privacy rights, contact:
Privacy Officer: Office Manager
Email: info@modoyogahamilton.com
Mailing Address: 101 Osler Dr. Dundas Ontario, L9H4H4
13. Changes to this Privacy Policy
We may update this policy periodically. Material changes will be posted on our website and communicated via email or in-studio notice. The effective date above indicates the last revision.
14. Governing Law
This policy is governed by the laws of Ontario and the federal laws of Canada applicable therein.