Refund and Returns Policy

• All Sales are Final • No Refunds • No Transfers •

Class Card and Membership Policies

Class Card

ACTIVATION DATE:

Your Class Card activates upon purchase. This pass can be used at Modo Yoga Milton for all regularly scheduled classes classes. This pass is non-refundable and non-transferable. 

EXPIRATION DATE:

Class cards have no expiration date.

CONDITIONS:

•Class passes are non-refundable and non-transferable

NO-SHOW/LATE CANCELLATION POLICY:

Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 2 hours before the start of class without penalty

Missed Reservation: 

  • Late Cancellation: If you cancel your reservation less than 2 hours before class starts
  • No-Show: If you register for a class and do not show up
  • Penalty Fee: You will be charged for the class.
  • In the event of an emergency or something reasonable beyond your control, please email Location Email for consideration for a 1-time courtesy refund. 

Intro Pass

ACTIVATION DATE:

Your Intro Pass activates upon your first class. This pass can be used at Modo Yoga Milton for all regularly scheduled classes.

EXPIRATION DATE:

Your Intro Pass will expire 14 days after activation

CONDITIONS:

•Must have a valid credit card on file

•Your Intro Pass is non-refundable and non-transferable.

•Your Intro Pass in non extendable and cannot be placed on hold.

NO-SHOW/LATE CANCELLATION POLICY:

Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 2 hours before the start of class without penalty

Missed Reservation: 

  • Late Cancellation: If you cancel your reservation less than 2 hours before class starts
  • No-Show: If you register for a class and do not show up
  • Penalty: You will be charged a $10 fee.
  • In the event of an emergency or something reasonable beyond your control, please email info@modoyogamilton.com for consideration for a 1-time courtesy refund. 

Modo Membership

ACTIVATION DATE:

Your Modo Membership activates upon purchase. This pass can be used at Modo Yoga Milton for all regularly scheduled classes classes.

EXPIRATION DATE:

Your Modo Membership will continue to renew monthly unless we recieve a cancellation request form.

PERKS: 

•One free guest per month

•15% off retail

•Access to Modo Yoga Online

CONDITIONS:

•Minimum 4 Month Commitment required

•Must have a valid credit card on file

•Your Modo Membership is non-refundable and non-transferable.

•Modo Membership holders are entitled to one 30 day hold per year. Hold requests must be made 14 days prior by completing our hold request form.

Cancellation requests must be made 14 days prior to your next scheduled autopay by completing our cancellation request form.

NO-SHOW/LATE CANCELLATION POLICY:

Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 2 hours before the start of class without penalty

Missed Reservation: 

  • Late Cancellation: If you cancel your reservation less than 2 hours before class starts
  • No-Show: If you register for a class and do not show up
  • Penalty: You will be charged a $10 fee.
  • In the event of an emergency or something reasonable beyond your control, please email info@modoyogamilton.com for consideration for a 1-time courtesy refund. 

30 Day Membership

ACTIVATION DATE:

Your 30 Day Membership activates upon purchase. This pass can be used at Modo Yoga Milton for all regularly scheduled classes classes. This pass is non-refundable and non-transferable. 

EXPIRATION DATE:

Your 30 Day Membership will expire 30 Days after activation

CONDITIONS:

•Must have a valid credit card on file

•Your One Year Membership is non-refundable and non-transferable.

•No holds

NO-SHOW/LATE CANCELLATION POLICY:

Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 2 hours before the start of class without penalty

Missed Reservation: 

  • Late Cancellation: If you cancel your reservation less than 2 hours before class starts
  • No-Show: If you register for a class and do not show up
  • Penalty: You will be charged a $10 fee.
  • In the event of an emergency or something reasonable beyond your control, please email info@modoyogamilton.com for consideration for a 1-time courtesy refund. 

One Year Membership

ACTIVATION DATE:

Your One Year Membership activates upon purchase. This pass can be used at Modo Yoga Milton for all regularly scheduled classes classes. 

EXPIRATION DATE:

Your One Year Membership will expire one year after activation

CONDITIONS:

•Must have a valid credit card on file

•Your One Year Membership is non-refundable and non-transferable.

•No holds

NO-SHOW/LATE CANCELLATION POLICY:

Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 2 hours before the start of class without penalty

Missed Reservation: 

  • Late Cancellation: If you cancel your reservation less than 2 hours before class starts
  • No-Show: If you register for a class and do not show up
  • Penalty: You will be charged a $10 fee.
  • In the event of an emergency or something reasonable beyond your control, please email info@modoyogamilton.com for consideration for a 1-time courtesy refund. 

Studio Guidelines and Reservation Policy

CLASSES START ON TIME: 

To respect everyone’s time, we start the classes at the scheduled time. Doors are always open 30 minutes before class.  We suggest you arrive at least 10 minutes before class start time. Late arrivals are not permitted to enter a class.

STUDIO GUIDELINES: 

•Check in for class at the front desk

•We are a scent free space

•We observe silence in the practice room

•Our practice room as well as our change rooms are device free zones 

RESERVATIONS: 

We recommend pre-registering for class. You can make your reservations via the app or on our website. 

CANCELLING RESERVATIONS POLICY:  

You may cancel your class reservation online or on the app up to 2 hours before the start of class without penalty.

Reservations must be cancelled through your APP or website

Please note that we do not accept phone or email cancellations.

NO-SHOW/LATE CANCELLATION POLICY:

Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 2 hours before the start of class without penalty

Missed Reservation: 

  • Late Cancellation: If you cancel your reservation less than 2 hours before class starts
  • No-Show: If you register for a class and do not show up
  • Penalty: You will be charged for the class.
  • In the event of an emergency or something reasonable beyond your control, please email info@modoyogamilton.com for consideration for a 1-time courtesy refund. 

WAITLISTS:

We understand that waiting lists can feel frustrating at times, but you must trust the process! Space almost always opens up — usually, not until the same day as class. Be prepared, and make sure you cancel your waiting list reservation at least 2 hours in advance if you can’t make it after all — otherwise, you could lose a class or be charged a fee.

TIP: Turn on your text alerts! This is the best way to confirm your spot, it’s automatic. If you answer the text, you do not need to respond to the email. We love hearing from you, but when you confirm by email, your reservation has to be updated manually. Text confirmations are instant and ensure that you won’t lose your spot.

MINIMUM AGE POLICY AT MODO YOGA:

In order to respect our insurance policy and to ensure everyone’s safety, the following are approved of 1 hour hot yoga classes:

-16 years old and up unaccompanied

– 14 and 15 years old accompanied by an adult (parent or guardian).

Payment

Payment

  • Taxes are not included in advertised prices.
  • We accept payment by cash, debit, Visa and MasterCard (we also accept Visa Debit for in-studio purchases only – our online card processor doesn’t support this payment method).
  • Receipts will be issued via email. 
  • All membership fees are non-refundable, non-shareable and non-transferable.
  • Student & Senior Prices (Senior 65 years old and more): We offer student and senior discounts on certain items in-studio only. Proof of current student status or personal ID with birth year must be presented in order to receive these discounts.

Promotions

Periodically, promotions will be emailed to our students and/or advertised via social media. Typically these promotions are available for a short duration.
Once the stated deadline for purchase is over, we are no longer able to honour the promotion.

Storage Onsite and Lost & Found

  • Modo Yoga Milton does not provide space for students to store their personal belongings or their mat. We reserve the right to cut locks that have been left on lockers overnight.
  • Modo Milton is not responsible for the loss or theft of personal belongings. Students concerned about their personal effects can secure them in a locker during their practice and must bring their own lock.
  • Shoes and boots: Yoga brain happens! Sometimes students accidentally leave with someone else’s footwear that is similar to their own. Please note in these situations, we will do our best to help recover the mixed-up item.
  • Any personal items that are found in the studio will be lovingly placed in our Lost & Found.
  • Unclaimed Lost & Found items are donated to charity after 30 days.

MODO YOGA INTERNATIONAL ANTI-DISCRIMINATION & HARASSMENT PROCESS

PURPOSE

Modo Yoga International’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the organization to ensure that all Modo Yoga studios and teacher trainings are free from harassment and abuse. Modo Yoga International will not tolerate any form of harassment that violates this Policy.

 

PROHIBITED CONDUCT

Modo Yoga International prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a Modo Yoga studio or at Modo Yoga International, as well as clients of Modo Yoga studios.

  1. Discrimination towards any person based on age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations.
  2. Harassment of any person, either in person or through online activities now known or unknown, such as trolling, stalking, using hate speech, threatening, intimidating, falsely accusing, reporting of false grievances, manipulating, or otherwise harassing in any form or manner.
  3. Sexual harassment towards any person.
  4. Retaliation against any persons who report any instances of harassment.


APPLICABILITY

This Policy applies to all Modo Yoga International and Modo Yoga studio workers in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.

Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.

Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.

Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.

Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.

 

DEFINITIONS
HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.

Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.

Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.

RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.