REOPENING FAQ

MEMBERSHIPS + PURCHASE OPTIONS

    • Can I purchase a new membership?
      Unfortunately, we are not offering new memberships at the moment. Our purchase options are a Single Class or 10 Class Card. Once we get back on track we aim to expand our offerings and open new memberships, keep an eye out for updates!
    • I have a membership that is frozen, can I unfreeze?
      Due to the financial restrictions of Covid-19, we are unable to unfreeze all frozen memberships for the time being. We are offering single classes and 10 class cards as new purchase options until we are able to allow new memberships. By keeping your membership frozen during this time of transition, you are guaranteed to keep your current membership pricing. One we instate new memberships the price point will be higher than it was before, if you keep your membership frozen, you will not be affected by this increase.
    • I have an online membership, can I use it to register for in person classes?
      Modo Yoga NYC Online Memberships grant you access to online content only. If you’d like to practice in person, you will have to purchase either a Single Class ($32) or a 10 Class Card ($280).
  • Is there a new student intro offer?
    Yes! We offer new students 50% off their first class. This offer is available to new students only and can be used once

REGISTRATION + CANCELLATIONS

  • How and when can I register for classes?
    You can register for in studio and outdoor classes on our website or through our app, Modo Yoga 2.0 (iPhone + Android). Registration opens 7 days in advance for active in-studio memberships and 3 days in advance for all other students.
  • I’m on the waitlist, should I still come to see if I can get into class?
    With our reduced capacity, it’s a bit more difficult to get off of the waitlist. We recommend only the first 3 students on the waitlist come to the studio to see if a space becomes available. We will release the waitlist 2 min before class time in the order of registration. Remember, even if you are in the top 3 of the waitlist, you are not guaranteed a spot by showing up at the studio!
  • I was removed from the waitlist and added to class without my knowledge and was charged a no-show fee, do I have to pay?
    With such limited capacity, we ask that all community members be accountable for the spots they book. All students who are registered for class are responsible for their spot and will be charged a no-show fee if they fail to arrive at the studio for class. This includes students that are pulled from the waitlist. Be sure to enable email notifications and check your app regularly so you never miss when you are pulled from the waitlist! If you are added to class and unable to come, you will be able to cancel within 6 hours of class. If you know you cannot come and are still on the waitlist, please remove yourself from the waitlist prior to the 6 hour cancellation window to avoid any charges.
  • I registered but am running late, can I still get into class?
    We aim to start classes right on time and do not accept late entry regardless of registration.
  • I registered for class, for how long is my spot guaranteed?
    With our limited capacity we often have a waitlist, even if you registered, you should be at the studio at least 5 minutes before class to guarantee your spot. 2 minutes prior to class we will release open spots in class to anyone who is there from the waitlist and you are at risk of losing your spot.

FACILITIES

  • Are showers available for use?
    Not at the moment! We will update this as the situation progresses but for now we do not have showers.
  • I don’t have a mat – can I rent one?
    We do not have any rentals available for the time being, even for an increased fee. But we do have mats available for purchase in the studio!
  • What temperature is the room? Is the temperature reduced while in masks?
    For our reopening, the room temp will be reduced to 95 degrees fahrenheit. While we are committed to continuing our hot practice, please be aware that as there are less bodies in the room and we use our ventilation system to cycle fresh air, the room may feel a bit cooler.
  • Can I use the locker rooms to change?
    Yes, the locker rooms are available for you to change in, however lockers are not available for use. There are cubbies in the rooms to store your personal items. Please travel light and be mindful that doors open 15 minutes prior to class so come as ready for class as possible!

SCHEDULE

  • What is the In-Studio Schedule?
    M/W/F – 7am, 9:30am, 12pm, 2pm, 4pm, 6pm, 8pm
    Tu/Th – 7am, 9:30am, 12pm, 2pm, 4pm, 6pm
    Saturday – 8am, 10am, 12pm, 2pm, 4pm, 6pm
    Sunday – 8am, 10am, 12pm, 2pm, 4pm, 6pm, 8pm
  • When are outdoor classes and where are they held?
    Outdoor classes are at Runaway BK located at 321 Starr Street in Brooklyn (just off the Jefferson L Train stop). Classes are Fridays at 9am, Saturdays + Sundays at 11am.
  • How long are the classes?
    Our classes are all 60 minutes long. Classes may increase in length as we can add more to our schedule.
  • When can I come to the studio for class?
    Doors will open 15 minutes prior to each class. We ask during this time that you avoid coming earlier and congregating in the common areas. After class, we wish you could stick around to chat, but we request that all students gather their things and leave as promptly as possible to avoid overcrowding the space.

COVID-19

  • What are your general Covid Guidelines?
    -You can find all our studio changes and etiquette guidelines on the “Reopening Changes” section of our website, but here are the highlights:
    -Masks required at all times (even when practicing).
    -Temperature checks upon arrival.
    -Required Health Assessment prior to each class.
    -Increased Cleaning.
    -No rentals, lockers or showers.
    -Pre-Registration Required.
    -Arrive ready, leave promptly.
    -If you are sick, STAY HOME!
  • Where do I find my health assessment to take before each class?
    You can find the health assessment on the homepage of our website, you will also be emailed your health assessment prior to each class. Be sure to complete your assessment prior to coming to the studio and be ready to show the front desk your results when you check in!
  • I’m within the 6 hour cancellation window but am feeling sick or failed my health assessment, can I cancel without being charged a fee?
    Yes! To support our community, we ask that if you are sick please stay home. If you are within the cancellation window please contact the studio so we can support you in removing you from class. Please be advised we must enforce a strict cancellation policy to support our studio’s reopening, we will keep track of late cancellations due to illness to ensure this policy is not abused.
  • I’m fully vaccinated, do I still have to wear a mask in class?
    Yes, at this time, to keep our community safe and comply with all State and CDC regulations, staff and students are required to wear masks at all times regardless of vaccination status.