Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

    • Gift cards

    • Downloadable software products

    • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

    • Book with obvious signs of use

    • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

    • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Studio Guidelines and Reservation Policy

CLASSES START ON TIME:  To respect everyone’s time, we start the classes at the scheduled time.  We highly recommend ARRIVE EARLY.  Doors are always open 30 minutes before class.  We suggest you arrive at least 10 minutes before class start time. LATE ARRIVALS ARE NOT PERMITTED IN CLASS. 

STUDIO ETIQUETTE: The studios are silent spaces.  Please keep conversations in the hallways or lobby.  Cell phones are not permitted in class.  (If you are on-call, please notify your instructor before class and keep your device discreet and on vibrate.). Please do not come to the studio sick–you can’t “sweat out” a cold.  Please be mindful of scents and odors for those that are sensitive to smells. Please stay until the end of class (savasana or namaste).

RESERVATIONS:  You can make your class reservations via the app or website from your account associated with your email. 

CANCELLING RESERVATIONS:  Please cancel your reservation 24 hrs in advance through your APP or website. However, we know that life happens.  In order to avoid any penalty charges, we have a 1-HOUR CANCELLATION WINDOW. You may cancel your class reservation online or on your app up to 1 hour before the start of class without penalty. Please note that we do not accept phone or email cancellations.

RESERVATION POLICY: Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 1 hour before the start of class without penalty. Cancel directly from your account on the app or website (Phone or email cancellations do not count). 

Missed Reservation Fee: 

  • Late Cancellation: If you cancel your reservation less than 1 hour before class starts.
  • No-Show: If you register for a class and do not show up 
  • Penalty Fee: You will be charged $10 per no-show/late cancellation. In the event of an emergency or something reasonable beyond your control, please email Location Email for consideration for a 1-time courtesy refund.

Class Card Policies

Class Card

(applies to all Class Cards, MTEK Credit Packages))

ACTIVATION DATE: Your PDX 5 or 10 Class Pack activates on Agreement Date.  This pass can be used at Modo Yoga Portland (only) for IN-STUDIO and OUTDOOR classes. This pass is non-refundable and non-transferable. 

EXPIRATION DATE: Class cards expire one year from purchase.

CONDITIONS: The 5 or 10 Class Pack has no holds, extensions, or transfers. Credits will be unavailable after one year.  Class Pack holders have a booking window of 3 days, which means you will be able to reserve your spot for classes 3 days in advance.   

GUEST PASSES:  You may use your credits to bring a friend with you to the studio.  To use your credits for a guest, register as you would normally, but then click “Reserve For Guest” button to assign your credit to your guest.  We encourage bringing new friends to the studio, so if you need additional guest passes for folks who have never been, or have not been to the studio in over one year, please email us to reserve!   

Unlimited Membership policies

ACTIVATION DATE: Your Unlimited Membership (PDX All Access, PDX Freedom, Ease of Access Membership, Yearly All-Access/Freedom or Intro Month) activates on date of your first reservation. This pass can be used at Modo Yoga Portland for IN-STUDIO and OUTDOOR classes.  Exceptions apply like specialty classes, workshops and prenatal classes. 

CONDITIONS: Unlimited memberships are non-transferable, or refundable.  You receive 10% off our retail section, a $5 discount off of specialty classes, priority booking window (7 days) and two free guest passes per month.

GUEST INTRO PASSES: 2 Free Guest Passes will be added to your membership monthly.  We encourage bringing new friends to the studio, so if you need additional guest passes for folks who have never been, or have not been to the studio in over one year, please email us to reserve!   

EXPIRATION DATE: All Unlimited Memberships (with the exception of the Intro Month and Yearly Membership) are auto-renewing: you will continue to be charged for your membership unless you notify us that you need a suspension or cancellation. 

CANCELLATIONS: All cancellations MUST be submitted in writing to info@modoyogaportland.com.  Cancellations must be submitted with 14-days notice. 

Note:  CARDS THAT ARE IN PAYMENT FAILURE OR EXPIRED do not constitute a cancellation.  You are still responsible for maintaining the appropriate status for your membership and your circumstances (active, suspended, cancelled).  The system will automatically charge you for past-due charges when your card has been updated.   

VACATION/SUSPENSIONS: You receive two complimentary suspensions per year; one every six months. Suspensions must be a minimum of 2 weeks and a maximum of 90 days. Additional time/suspensions can be added for a $20 fee. Suspension requests must be submitted in writing at least 7 business days in advance of the suspension period start date by emailing: info@modoyogaportland.com.

MEDICAL SUSPENSIONS: If you require a suspension for medical reasons such as illness or injury, please email us at with a doctor’s note.   

 

intro month

ACTIVATION DATE: Your Intro Month activates on the (date of first use). This pass can be used at Modo Yoga Portland for IN-STUDIO and OUTDOOR classes. The Intro Month is NOT auto-renewing, which means you will not be charged again moving forward, and there is nothing you need to cancel. 

EXPIRATION DATE: This pass expires 4 weeks from (your first use): no holds, no extensions, non-transferable and no refunds.

GUEST BUDDY PASSES: You should have received a Welcome Packet from us at the front desk when signing up for your Intro Month!  (If you didn’t please let us know). In that Welcome Packet you received 2 free buddy passes for you to bring friends to the studio!  If you ever need additional passes for folks who have never been or have not been to the studio in over one year, please email us to reserve!  

Thank you for choosing to practice at Modo Yoga Portland.  We look forward to being a part of your yoga journey!  Look at our flexible class card options at the end of your Introductory Special if you want to practice 1/month.  If you prefer a more regular schedule or 2-3/week, our best value is our auto-renew.  If you roll off your Intro Month into an auto-renew membership, you receive $25 off your first month!   

Guidelines

Waiting Lists

We understand that waiting lists can feel frustrating at times, but you must trust the process! Space almost always opens up — usually, not until the same day as class. Be prepared, and make sure you cancel your waiting list reservation at least 24 hours in advance if you can’t make it after all — otherwise, you could lose a class or be charged a fee. Make sure you have an active payment on your account for every wait list spot you reserve — if your spot is unpaid and room on the waiting list opens up, your place can’t be guaranteed until paid for.

Cancellation Policy

Cancel your spot at least 24 HOURS IN ADVANCE if you can’t make it, so someone else can come to class.

Short Notice Policy of 1 Hour

Last-minute things come up. For these times, we have a short notice policy of cancelling 1 hour before class.

Penalty fees for late-cancels & no-shows

Late Cancellation: Canceling reservation less than 1 hour before class

No Show: You do not show up to class.

Penalty Fee:

  • Members and Unlimited packages (including Intro Special): Charged a $10 penalty fee
  • Class card & drop-in students: Charged a $10 penalty fee. 

 

Notifications

TIP: Turn on your text alerts! This is the best way to confirm your spot, it’s automatic. If you answer the text, you do not need to respond to the email. We love hearing from you, but when you confirm by email, your reservation has to be updated manually. Text confirmations are instant and ensure that you won’t lose your spot.

Minimum age policy for hot yoga at Modo Yoga

In order to respect our insurance policy and to ensure everyone’s safety, the following are approved of 1 hour hot yoga classes:

-16 years old and up unaccompanied

– 14 and 15 years old accompanied by an adult (parent or guardian).

– yogis 13 years old and younger could use our online kids classes, or consider attending non heated kids classes when they are available.

Payment & registration

Payment

  • Taxes are not included in advertised prices.
  • We accept payment by cash, debit, Visa and MasterCard (we also accept Visa Debit for in-studio purchases only – our online card processor doesn’t support this payment method).
  • Receipts will be issued via email upon request. Please inform the teacher/desk staff at the time of purchase if you would like one.
  • All membership fees are non-refundable, non-shareable and non-transferable.
  • Student & Senior Prices (Senior 65 years old and more): We offer student and senior discounts on certain packages in-studio only. Proof of current student status or personal ID with birth year must be presented in order to receive these discounts.

Registration

While it is not always necessary, we advise online pre-registration for all classes and workshops in order to secure the student’s spot.
We do not take pre-registrations by phone or email. Students can create their online account.
Students experiencing issues with their online account can send us a detailed description of the problem and we’ll try to squash those bugs!
Students must arrive a minimum of 10 minutes before the class start time in order to retain their spot. If there is a waiting list, we will begin liberating reserved spots at this point and no refunds will be issued.
If a student has registered for a class, but is unable to make it, they must cancel their booking no later than 1 hour prior to class start time.
Class Cards: Cancelled classes will be returned to the student’s class card if made more than 1 hour prior to class. Otherwise, a $10 penalty fee will be charged. 
Unlimited memberships: will be charged a 10$ no show fee.

Workshops

  • Pre-registration is required for workshops.
    All workshops must be paid in full before the day of the event. Unpaid registrations risk being removed from the workshop without notice if it becomes full.
    Workshop cancellation requests must be received via email a minimum of 48 hours in advance of the workshop.
    Workshop registration fees are not refundable.
    Late arrivals will not be permitted to enter workshops more than 5 minutes after the beginning of the workshop. No refunds will be issued in this case.

Promotions

Periodically, promotions will be emailed to our students and/or advertised via social media. Typically these promotions are available for a short duration.
Once the stated deadline for purchase is over, we are no longer able to honor the promotion.

If you purchase a promotional class card, it will have an expiration date. If the class card expires before all classes have been used, you may pay the difference in cost between the promotional price and the current price (non discounted price) and then use the remainder of the card.

Storage Onsite and Lost & Found

  • Modo Yoga Portland does not provide space for students to store their personal belongings or their mat–unless you are a Freedom Member.  Freedom Members receive a personal locker, in which they may store all their personal toiletries and yoga supplies.   We reserve the right to cut locks that have been left on lockers overnight, or if your locker starts beeping incessantly or smells funky! 
  • Modo Yoga Portland is not responsible for the loss or theft of personal belongings. Students concerned about their personal effects can secure them in a locker during their practice.  We have locks available for free at the front desk.
  • Bikes: We recommend bringing your bike into the studio to utilize our bike storage.  If you choose to park your bike outside, you do so at your own risk.  Please add additional locks/protection to removable items on your bike: wheels, lights, seat posts, etc. 
  • Shoes and boots: Yoga brain happens! Sometimes students accidentally leave with someone else’s footwear that is similar to their own. Please note in these situations, we will do our best to help recover the mixed-up item but can not contact everyone present in class that day to do so. Typically we simply let our teachers and staff know to be on the lookout. 
  • Any personal items that are found in the studio will be lovingly placed in our Lost & Found.
  • Unclaimed Lost & Found items are donated to charity after 30 days.

MODO YOGA INTERNATIONAL ANTI-DISCRIMINATION & HARASSMENT PROCESS

PURPOSE

Modo Yoga International’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the organization to ensure that all Modo Yoga studios and teacher trainings are free from harassment and abuse. Modo Yoga International will not tolerate any form of harassment that violates this Policy.

 

PROHIBITED CONDUCT

Modo Yoga International prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a Modo Yoga studio or at Modo Yoga International, as well as clients of Modo Yoga studios.

  1. Discrimination towards any person based on age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations.
  2. Harassment of any person, either in person or through online activities now known or unknown, such as trolling, stalking, using hate speech, threatening, intimidating, falsely accusing, reporting of false grievances, manipulating, or otherwise harassing in any form or manner.
  3. Sexual harassment towards any person.
  4. Retaliation against any persons who report any instances of harassment.


APPLICABILITY

This Policy applies to all Modo Yoga International and Modo Yoga studio workers in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.

Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.

Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.

Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.

Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.

 

DEFINITIONS
HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.

Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.

Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.

RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.