Refund Policy

SERVICES:

  • All sales on services are final—memberships, passes, drop-ins and gift cards are non-refundable.
  • All membership fees are non-refundable, non-shareable and non-transferable.
  • Drop-ins and class passes are non-refundable. 


RETAIL:

  • Items purchased at regular price are eligible for a return or exchange within 30 days if unworn/unused with tags still attached, and proof of purchase.
  • Items purchased on sale or promotion are final and not eligible for a refund or exchange.

MEMBERSHIP TERMS & CONDITIONS

ACTIVATION DATE: 

  • All auto renew memberships activate on the date of purchase and can be used for classes [except Karma] at Modo Yoga St. John’s. 
  • All memberships are automatically linked with a membership agreement that outlines the terms & conditions of the membership. Agreement and confirmation of the terms & conditions is required via electronic signature at the time of purchase.


BILLING:  

  • Be Free Unlimited Membership bills every month from the date of activation/purchase until cancelled.
  • Be Flexible Limited Membership bills every 4 weeks from the date of activation/purchase until cancelled. 
  • Intro Month does not auto renew.


MEMBERSHIP CANCELLATION:  

  • All auto renew memberships require 7 days notice in advance from the auto renew billing date to cancel.
  • Cancellation requests are required to be in writing by submitting this online Membership Cancellation Request Form.
  • Cancellation requests are not accepted over the phone or in person.


MEMBERSHIP SUSPENSION: 
 

  • All auto renew memberships are eligible for suspension for a minimum of 14 days up to a maximum of 90 days per calendar year. 
  • Suspension requests must be submitted in writing at least 48 hours in advance of the suspension period start date by submitting this Membership Suspension Request Form.
  • If a suspension for medical reasons such as illness or injury is required, please indicate this on your membership suspension request form or via email.
  • Unlimited memberships that do not auto renew are not eligible for suspension.


GUEST PASSES: 

  • All auto renew memberships include 1 guest pass per billing cycle. These guest passes do not roll over and expire at the end of the current cycle. 
  • Intro Month pass includes 1 guest pass to use before the pass expiration date.
  • To book a guest, use the Guest Reservation feature on your Modo Yoga app and enter the guest email address.


TRAVEL PASSES:

  • Active auto renew members are eligible for a Travel Pass to practice at other participating Modo Yoga Studios locations worldwide.
  • The Travel Pass is valid for 2 weeks from the date of activation. There is a max of 5 Travel Pass requests per year, per studio, per member.
  • The Travel Pass can be used for classes only and do not include rentals at the visiting location.
  • Travel passes must be requested in writing via the Travel Pass Request Form.

CLASS PASS TERMS & CONDITIONS

ACTIVATION DATE:  Drop in and class passes activate on the date of purchase and can be used for classes [except Karma] at Modo Yoga St. John’s.

EXPIRATION DATE:  Drop in and class passes are valid for 12 months from the date of purchase. Once passes expire, passes cannot be reactivated. 

GUEST PASSES:  Class passes are shareable using the Guest reservation feature on your Modo Yoga app. The purchaser is the primary pass holder and will be in charge of booking their own class, as well as any guests by entering the guest email address at the time of booking a reservation. 

PASS TRANSFER:  In the event of a special circumstances [eg. moving out of the province or due to medical reasons] where you are not able to use your remaining passes before the expiration date, you may request to transfer your remaining passes to one individual. To request a transfer in this case, you must submit your request in advance of the expiration date by email.

Unlimited/Membership Studio Guidelines and Reservation Policy

CLASSES START ONTIME:  To respect everyone’s time, we start the classes at the scheduled time.  We highly recommend ARRIVE EARLY.  Doors are always open 30 minutes before class.  We suggest you arrive at least 10 minutes before class start time. If you arrive less than 5 minutes before the class, you are considered late and may not be permitted to attend. Late arrivals are not permitted in class.

RESERVATIONS:  You can make your class reservations via the app or website from your account associated with your email. 

CANCELLING RESERVATIONS:  Please cancel your reservation 24 hrs in advance through your APP or website. However, we know that life happens.  In order to avoid any penalty charges, we have a 3-HOUR CANCELLATION WINDOW. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.

RESERVATION POLICY: Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Cancel directly from your account on the app or website (Phone or email cancellations do not count). 

Missed Reservation Fee: 

  • Late Cancellation: If you cancel your reservation less than 3 hours before class starts.
  • No-Show: If you register for a class and do not show up 
  • Penalty Fee: You will be charged $10 per no-show/late cancellation. In the event of an emergency or something reasonable beyond your control, please email Location Email for consideration for a 1-time courtesy refund.  

Credit Packages Studio Guidelines and Reservation Policy

CLASSES START ON TIME:  To respect everyone’s time, we start the classes at the scheduled time.  We highly recommend ARRIVE EARLY.  Doors are always open 30 minutes before class.  We suggest you arrive at least 10 minutes before class start time. If you arrive less than 5 minutes before the class, you are considered late and may not be permitted to attend. Late arrivals are not permitted in class.

RESERVATIONS:  You can make your class reservations via the app or website from your account associated with your email. 

CANCELLING RESERVATIONS:  Please cancel your reservation 24 hrs in advance through your APP or website. However, we know that life happens.  To avoid any penalty charges, we have a 3-HOUR CANCELLATION WINDOW. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.

RESERVATION POLICY FEES: Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Cancel directly from your account on the app or website (Do not cancel via phone, email, or online messaging).

Missed Reservation Fee: 

  • Late Cancellation: If you cancel your reservation less than 3 hours before class starts
  • No-Show: If you register for a class and do not show up
  • Penalty Fee: You will be charged for the class. In the event of an emergency or something reasonable beyond your control, please email Location Email for consideration for a 1-time courtesy refund. 

Unlimited memberships

(applies for 1 week  1 month 4 months)

ACTIVATION DATE: Your Contract Name activates on Contract Start Date. This pass can be used at Location Name for IN-STUDIO and OUTDOOR classes.

EXPIRATION DATE: Class cards have no expiration date and are valid at purchase price for 1 year. However, after a year or more, an ADJUSTMENT FEE may apply, equal to the difference between your initial purchase price and the current rate, for the use of any remaining classes.

CONDITIONS: The Credit Package Name has no holds, extensions, or transfers. If it is not used within a year or more, an ADJUSTMENT FEE may apply for any remaining classes, equal to the difference between your initial purchase price and the current rate.

GUEST INTRO PASSES: Introduce your friends to yoga for free to help you create your yoga community. You have unlimited Guest Intro Passes available. Guest Intro Passes are for people who have never been to the studio or have not attended class in over a year. Email us to reserve. 

Intro Special

ACTIVATION DATE: Your billing date is Agreement Date. However, your Contract Name activates on the (date of first use). This pass can be used at West Island for IN-STUDIO and PARK classes. The Contract Name is NOT auto-renewing, which means you will not be charged again moving forward, and there is nothing you need to cancel. 

EXPIRATION DATE: This pass expires 3 weeks from (your first use): no holds, no extensions, non-transferable and no refunds.

GUEST INTRO PASSES: Introduce your friends to yoga for free to help you create your yoga community. You have unlimited Guest Intro Passes available. Guest Intro Passes are for people who have never been to the studio or have not attended class in over a year. Email us at (Location Email) to reserve.

Thank you for choosing to practice at Location Name.  We look forward to being a part of your yoga journey!  Look at our flexible class card options at the end of your Introductory Special if you want to practice 1/month.  If you prefer a more regular schedule or 2-3/week, our best value is our auto-renew. 

Auto-Renew Full-time

ACTIVATION DATE: Your Contract Name activates on the date of first use. Please ensure that your credit card is current and you have sufficient funds. 

VACATION: You can request to suspend your membership for up to 30 days once per year. Additional time/suspensions can be added for a $20 fee. Suspension requests must be submitted in writing at least 7 business days in advance of the suspension period start date by emailing Location Email. 

GUEST INTRO PASSES: Introduce your friends to yoga for free to help you create your yoga community.  You have unlimited Guest Intro Passes available.  Guest Intro Passes are for people who have never been to the studio or have not attended class in over a year. Email us at Location Email to reserve.

CONDITIONS: This is a recurring monthly auto-renew membership. This pass can be used for all classes on our regular schedule (IN-STUDIO and PARK classes). Contract Name has no holds or extensions and is non-transferable.  If there are price increases to the Contract Name, the current price is guaranteed for 1 year from the increased price. 

CANCELLING AUTO-RENEW: There are no cancellation fees. Please provide 3 weeks’ notice to cancel an auto-renew.  Please note that you cannot sign back at the current rate once cancelled. 

MEDICAL SUSPENSIONS: If you require a suspension for medical reasons such as illness or injury, please email us at with a doctor’s note.

Auto-Renew Part-Time

SAME AS AUTORENEW FULLTIME EXCEPT …

CONDITIONS: This is a recurring monthly auto-renew membership. Contract Name can attend up to 7 classes/billing cycle. This pass can be used for all classes on our regular schedule (IN-STUDIO and PARK classes). There are no holds or extensions and it is non-transferable. If there are price increases to the Contract Name, the current price is guaranteed for 1 year from the increased price. 

Auto-renew Morning Crew

SAME AS AUTORENEW FULLTIME EXCEPT …

CONDITIONS: This is a recurring monthly auto-renew membership. (Contract Name) can be used for all classes on our regular schedule, weekdays (Monday-Friday) before noon. This pass can be used for all classes on our regular schedule (IN-STUDIO and PARK classes). There are no holds or extensions and it is non-transferable. If there are price increases to the Contract Name, the current price is guaranteed for 1 year from the increased price. 

Auto-renew – STUDENT 

SAME AS AUTORENEW FULLTIME EXCEPT …

EXPIRATION DATE: This is a recurring monthly auto renew membership.  The Contract Name expires 1 year.  After 1 year, if you are still a full-time student, contact us to renew your discounted membership. 

DATE D’EXPIRATION: Ce contrat est une adhésion mensuelle récurrente à renouvellement automatique qui expire dans un an.  Après 1 an, si vous êtes encore étudiant à temps plein, contactez-nous pour renouveler votre adhésion à tarif réduit.

Guidelines

Waiting Lists

We understand that waiting lists can feel frustrating at times, but you must trust the process! Space almost always opens up — usually, not until the same day as class. Be prepared, and make sure you cancel your waiting list reservation at least 24 hours in advance if you can’t make it after all — otherwise, you could lose a class or be charged a fee. Make sure you have an active payment on your account for every wait list spot you reserve — if your spot is unpaid and room on the waiting list opens up, your place can’t be guaranteed until paid for.

Cancellation Policy

Cancel your spot at least 24 HOURS IN ADVANCE if you can’t make it, so someone else can come to class.

Short Notice Policy of 3 hrs.

Last-minute things come up. For these times, we have a short notice policy of cancelling 3 hrs before class.

Penalty fees for late-cancels & no-shows

Late Cancellation: Canceling reservation less than 3 hrs before class

No Show: You do not show up to class.

Penalty Fee:

  • Members and Unlimited packages (including Intro Special): Charged a $10 penalty fee
  • Class card & drop-in students: 1 class will be used

 

We must give our late-cancel and no-show policy some teeth as some students have not respected them, which is unfair to our community and the studio.  For most of our community, the new penalty fee has no impact, as most of you cancel your reservations within 24 hrs. To not have any penalty fees….You can cancel your reservation up to 3 hours before class without penalty.

Notifications

TIP: Turn on your text alerts! This is the best way to confirm your spot, it’s automatic. If you answer the text, you do not need to respond to the email. We love hearing from you, but when you confirm by email, your reservation has to be updated manually. Text confirmations are instant and ensure that you won’t lose your spot.

Minimum age policy for hot yoga at Modo Yoga

In order to respect our insurance policy and to ensure everyone’s safety, the following are approved of 1 hour hot yoga classes:

-16 years old and up unaccompanied

– 14 and 15 years old accompanied by an adult (parent or guardian).

– yogis 13 years old and younger could use our online kids classes, or consider attending non heated kids classes when they are available.

Payment

  • We accept payment by cash, debit, credit card (Visa, MasterCard and AMEX) and Visa Debit and MasterCard Debit. 
  • For all unlimited passes and memberships, including Intro Month Pass, Come From Away Pass, Be Free Unlimited Membership and Be Flexible Limited Membership, payment is only accepted by credit card (Visa, MasterCard, AMEX, Visa Debit or MasterCard Debit), and stored on your account profile. 
  • Gift cards are redeemable online and in studio and can be used towards the purchase any class pass or membership. Unlimited and limited pass and membership holders will still be required to add a valid payment card on your account. If you have a gift card balance that you would like to use towards any unlimited pass or membership option, you can redeem your gift card online or on your Modo Yoga App under Profile – Payment Methods – Account Balance and toggle on “Apply account balance to upcoming charges”. 
  • Receipts are issued automatically electronically via email at the time of purchase. 
  • 15% Community Discount Rate is offered on our Be Free Unlimited Membership for the following: 
    • Students—full time 
    • Seniors 65+
    • Veteran and/or member of the Armed Forces
    • Employees of Eastern Health
    • Employees of non-for-profit/charitable organizations
    • Certified Yoga Instructors
  • Discounts are not stackable, eg. Intro Month discount cannot be combined with the Community Discount Rate.

Registration

While it is not always necessary, we advise online pre-registration for all classes and workshops in order to secure the student’s spot.
We do not take pre-registrations by phone or email. Students can create their online account.
Students experiencing issues with their online account can send us a detailed description of the problem and we’ll try to squash those bugs!
Students must arrive a minimum of 10 minutes before the class start time in order to retain their spot. If there is a waiting list, we will begin liberating reserved spots at this point and no refunds will be issued.
If a student has registered for a class, but is unable to make it, they must cancel their booking no later than 3 hours prior to class start time.
Class Cards: Cancelled classes will be returned to the student’s class card if made more than 3 hours prior to class. Otherwise, the class will be lost.
Unlimited memberships: will be charged a 10$ no show fee.

Workshops & Series

  • Pre-registration is required for workshops & series.
  • All workshops/series must be paid in full before the day of the event. 
  • Workshop & series registration fees are non refundable. 
  • Workshop or series cancellations must be made online 24 hours in advance of the scheduled event using the Modo Yoga app or website or via email.
    • With 24 hours notice or more, you will receive credit on your account for the value of that workshop/class.
    • With less than 24 hours notice or a no-show, no credit is given and you forfeit the fee for the workshop/class. No refunds, no exceptions. 
  • Late arrivals will not be permitted to enter once the event has started. No credit will be issued in this case.
  • Cancellations due to weather:
    • If a class within a series [eg. Minis Yoga, Kids Yoga, Handstand Crew, etc.] is cancelled due to weather, there is no credit, refund or make-up class. Payment has already been allocated to resources and expenses incurred for that series.
    • If a workshop is cancelled due to weather, the workshop will either be rescheduled or the workshop credit will be applied to your account for future use.

Promotions

Periodically, promotions will be emailed to our community and/or advertised via social media. Typically these promotions are available for a short duration. Once the stated deadline for purchase is over, we are no longer able to honour the promotion. If you purchase a promotional class pass, it will have a firm expiration date. Once the class pass expires, they are not accessible or recoverable.

Storage Onsite and Lost & Found

ELECTRONICS & PERSONAL BELONGINGS

Our practice room is a break from the busy-ness of daily life. We do not permit mobile phones or pages in the practice room, and due to safety reasons we require the floor to be clutter-free. 

  • All personal belongings including mobile phones, pagers, bags, keys, wallets, purses, etc., are to be stored in the change rooms.
  • Smartwatches worn during classes are to be put on silent with notifications turned off.
  • MYSJ is not responsible for the loss or theft of personal belongings.
  • Students concerned about their personal effects can refrain from bringing items into the studio.
  • Thank you for understanding we do not make individual exceptions. 

LOST & FOUND

  • Any personal items that are found in the studio will be placed in our Lost & Found bins located in the hallway.
  • Unclaimed Lost & Found items are donated to charity after 30 days.

MODO YOGA INTERNATIONAL ANTI-DISCRIMINATION & HARASSMENT PROCESS

PURPOSE

Modo Yoga International’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the organization to ensure that all Modo Yoga studios and teacher trainings are free from harassment and abuse. Modo Yoga International will not tolerate any form of harassment that violates this Policy.

 

PROHIBITED CONDUCT

Modo Yoga International prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a Modo Yoga studio or at Modo Yoga International, as well as clients of Modo Yoga studios.

  1. Discrimination towards any person based on age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations.
  2. Harassment of any person, either in person or through online activities now known or unknown, such as trolling, stalking, using hate speech, threatening, intimidating, falsely accusing, reporting of false grievances, manipulating, or otherwise harassing in any form or manner.
  3. Sexual harassment towards any person.
  4. Retaliation against any persons who report any instances of harassment.


APPLICABILITY

This Policy applies to all Modo Yoga International and Modo Yoga studio workers in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.

Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.

Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.

Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.

Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.

 

DEFINITIONS

HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.

Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.

Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.

RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.