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Studio Policies and terms & conditions

Refund Policy

SERVICES:

  • All sales on services are final—memberships, passes, drop-ins and gift cards are non-refundable.
  • All membership fees are non-refundable, non-shareable and non-transferable.
  • Drop-ins and class passes are non-refundable. 


RETAIL:

  • Items purchased at regular price are eligible for a return or exchange within 30 days if unworn/unused with tags still attached, and proof of purchase.
  • Items purchased on sale or promotion are final and not eligible for a refund or exchange.

Payment

  • We accept payment by cash, debit, credit card (Visa, MasterCard and AMEX) and Visa Debit and MasterCard Debit. 
  • For all unlimited passes and memberships, including Intro Month Pass, Come From Away Pass, Be Free Unlimited Membership and Be Flexible Limited Membership, payment is only accepted by credit card (Visa, MasterCard, AMEX, Visa Debit or MasterCard Debit), and a valid payment card stored on your account profile. 
  • Gift cards are redeemable online and in studio and can be used towards the purchase any class pass or membership. Unlimited and limited pass and membership holders will still be required to add a valid payment card on your account. If you have a gift card balance that you would like to use towards any unlimited pass or membership option, you can redeem your gift card online or on your Modo Yoga App under Profile – Payment Methods – Account Balance and toggle on “Apply account balance to upcoming charges”. 
  • Receipts are issued automatically electronically via email at the time of purchase. 
  • 15% Community Discount Rate is offered on our Be Free Unlimited Membership for the following:
    • Students—full time 
    • Seniors 65+
    • Veteran and/or member of the Armed Forces
    • Employees of Eastern Health
    • Employees of non-for-profit/charitable organizations
    • Certified Yoga Instructors
  • Discounts are not stackable, eg. Intro Month discount cannot be combined with the Community Discount Rate.

Intro Month Terms & Conditions

ACTIVATION DATE:

  • Intro Month activates on the date of first use [eg. first class booked or attended].
  • Intro Month is automatically linked to an online agreement that outlines the terms & conditions of the Intro Month with confirmation of the terms & conditions required via electronic signature at the time of purchase.


EXPIRATION DATE: 

  • Intro Month expires 30 days from the activation date [does not auto renew].
  • No holds/suspensions, no extensions, non-transferable and no refunds.


GUEST PASS:

  • Intro Month includes 1 guest pass to bring a friend to try yoga. Use your guest pass before your Intro Month expiration date.
  • To book a guest, use the Guest Reservation feature on your Modo Yoga app and enter the guest email address.


DISCOUNTS:

  • 10% off retail
  • Join as a Be Free Unlimited Member before your Intro Month expires to receive $10 off monthly.


BOOKING POLICY: please review our Studio Guidelines for class booking & waitlist process, and our courtesy policy for late cancellation & no-show fees.

Membership Terms & Conditions

ACTIVATION DATE:

  • All auto renew memberships activate on the date of purchase and can be used for all regular classes [except Karma] at Modo Yoga St. John’s.
  • All memberships are automatically linked with a membership agreement that outlines the terms & conditions of the membership. Agreement and confirmation of the terms & conditions is required via electronic signature at the time of purchase.


BILLING:  

  • Be Free Unlimited Membership bills every month from the date of activation/purchase until cancelled.
  • Be Flexible Limited Membership bills every 4 weeks from the date of activation/purchase until cancelled.


MEMBERSHIP CANCELLATION:  

  • All auto renew memberships require 7 days notice in advance from the auto renew billing date to cancel.
  • Cancellation requests are required to be in writing by submitting this online Membership Cancellation Request Form.
  • Cancellation requests are not accepted over the phone or in person.


MEMBERSHIP SUSPENSION: 

  • All auto renew memberships are eligible for suspension for a minimum of 14 days up to a maximum of 90 days per calendar year.
  • Suspension requests must be submitted in writing at least 48 hours in advance of the suspension period start date by submitting this online Membership Suspension Request Form.
  • If a suspension for medical reasons such as illness or injury is required, please indicate this on your membership suspension request form or via email.
  • Unlimited memberships that do not auto renew are not eligible for suspension.


GUEST PASSES: 

  • All auto renew memberships include 1 guest pass per billing cycle. These guest passes do not roll over and expire at the end of the current cycle.
  • To book a guest, use the Guest Reservation feature on your Modo Yoga app and enter the guest email address.


TRAVEL PASSES:

  • Active auto renew members are eligible for a Travel Pass to practice at other participating Modo Yoga Studios locations worldwide.
  • The Travel Pass is valid for 2 weeks from the date of activation. There is a max of 5 Travel Pass requests per year, per studio, per member.
  • The Travel Pass can be used for classes only and do not include rentals at the visiting location.
  • Travel passes must be requested in writing via the online Travel Pass Request Form.


DISCOUNTS:

  • 15% Community Discount Rate is offered on our Be Free Unlimited Membership for the following:
    • Students—full time
    • Seniors 65+
    • Veteran and/or member of the Armed Forces
    • Employees of Eastern Health
    • Employees of non-for-profit/charitable organizations
    • Certified Yoga Instructors
  • Discounts are not stackable, eg. Intro Month discount cannot be combined with the Community Discount Rate.
  • 15% off studio retail
  • 10% off workshops
  • Free access to online classes with Modo Yoga Online: email us for access details.


BOOKING POLICY: please review our Studio Guidelines for class booking & waitlist process, and our courtesy policy for late cancellation & no-show fees.

Class Pass Terms & Conditions

ACTIVATION DATE: Drop in and class passes activate on the date of purchase and can be used for classes [except Karma] at Modo Yoga St. John’s.

EXPIRATION DATE: Drop in and class passes are valid for 12 months from the date of purchase. Once passes expire, passes cannot be reactivated.

GUEST PASSES: Class passes are shareable using the Guest reservation feature on your Modo Yoga app. The purchaser is the primary pass holder and will be in charge of booking their own class, as well as any guests by entering the guest email address at the time of booking a reservation.

PASS TRANSFER: In the event of a special circumstances [eg. moving out of the province or due to medical reasons] where you are not able to use your remaining passes before the expiration date, you may request to transfer your remaining passes to one individual. To request a transfer in this case, you must submit your request in advance of the expiration date by email.

BOOKING POLICY: please review our Studio Guidelines for class booking & waitlist process, and our courtesy policy for late cancellation & no-show fees.

Workshops & Series

  • Pre-registration is required for workshops & series.
  • All workshops/series must be paid in full before the day of the event. 
  • Workshop & series registration fees are non refundable. 
  • Workshop or series cancellations must be made online 24 hours in advance of the scheduled event using the Modo Yoga app or website or via email.
    • With 24 hours notice or more, you will receive credit on your account for the value of that workshop/class.
    • With less than 24 hours notice or a no-show, no credit is given and you forfeit the fee for the workshop/class. No refunds, no exceptions. 
  • Late arrivals will not be permitted to enter once the event has started. No credit will be issued in this case.
  • Cancellations due to weather:
    • If a class within a series [eg. Minis Yoga, Kids Yoga, Handstand Crew, etc.] is cancelled due to weather, there is no credit, refund or make-up class. Payment has already been allocated to resources and expenses incurred for that series.
    • If a workshop is cancelled due to weather, the workshop will either be rescheduled or the workshop credit will be applied to your account for future use.

Promotions

Periodically, promotions will be emailed to our community and/or advertised via social media. Typically these promotions are available for a short duration. Once the stated deadline for purchase is over, we are no longer able to honour the promotion. If you purchase a promotional class pass, it will have a firm expiration date. Once the class pass expires, passes are not accessible or recoverable.

Storage Onsite and Lost & Found

ELECTRONICS & PERSONAL BELONGINGS

  • We do not permit electronics [mobile phones or pagers] in the practice room. For safety reasons we require the floor to be clutter-free. 
  • All personal belongings including mobile phones, pagers, bags, keys, wallets, purses, etc., are to be stored in the change rooms.
  • Smartwatches worn during classes are to be put on silent with notifications turned off.
  • MYSJ is not responsible for the loss or theft of personal belongings.
  • Students concerned about their personal effects can refrain from bringing items into the studio.
  • Thank you for understanding we do not make individual exceptions.


LOST & FOUND

  • Any personal items that are found in the studio will be placed in our Lost & Found bins located in the hallway.
  • Unclaimed Lost & Found items are donated to charity after 30 days.

Studio Guidelines

Please reference our Studio Guidelines page for information outlining class booking & waitlist process, cancellation policy, and studio etiquette. 

Modo Yoga International Anti-Discrimination & Harassment Process

PURPOSE

Modo Yoga International’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the organization to ensure that all Modo Yoga studios and teacher trainings are free from harassment and abuse. Modo Yoga International will not tolerate any form of harassment that violates this Policy.

PROHIBITED CONDUCT

Modo Yoga International prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a Modo Yoga studio or at Modo Yoga International, as well as clients of Modo Yoga studios.

  1. Discrimination towards any person based on age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations.
  2. Harassment of any person, either in person or through online activities now known or unknown, such as trolling, stalking, using hate speech, threatening, intimidating, falsely accusing, reporting of false grievances, manipulating, or otherwise harassing in any form or manner.
  3. Sexual harassment towards any person.
  4. Retaliation against any persons who report any instances of harassment.


APPLICABILITY

This Policy applies to all Modo Yoga International and Modo Yoga studio workers in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.

Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.

Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.

Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.

Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.

DEFINITIONS

HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.

Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.

Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.

RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.