To help create an enjoyable experience for all to benefit from this community space, please review our booking & courtesy policies.

PRE-REGISTRATION & WALK-IN

• We recommend that you pre-register for classes online using the Modo Yoga app.
• For Yoga classes: booking opens 7 days prior to the scheduled class date for yoga classes.
• For Pilates classes: booking opens at 9am 7 days prior to the scheduled class date.
• We leave 5 walk-in spaces for all classes scheduled in our hot room, available first -come-first-serve. We recommend you arrive 20 – 30 minutes early to claim a walk-in space.

CANCELLATION & NO SHOW POLICY

• 2-Hour Cancellation Window: You may cancel your class booking online or from your Modo Yoga app up to 2 hours before class to avoid losing the class or being charged a no-show or late cancellation fee. 
• Note: We do not accept phone or email cancellations. 
• Late Cancellation Fee: Members who late cancel [cancel within 2 hours of class] will be charged a $10 late cancellation fee.
• No-Show Fee: Members who are no-shows (do not cancel and do not check-in for class) will receive a $10 no-show fee.
• Class Credits: Class Pass or Drop-In students will forfeit their credit for both late cancellations and no-shows but will not be charged any additional fees.
• Workshops & Series: There is a 24-hour cancellation policy for Workshops and Series.
• Arrive early: Please arrive at least 5 minutes before class time. If you arrive less than 5 minutes before the class, you are considered late and may not be permitted to attend.
  
  

WAITLIST

• When a class is full, you can add yourself to the class waitlist. 
• When a cancellation is made, the first name on the waitlist gets automatically added to the class as a confirmed space. This will happen up until 2 hours before class.
• If you are signed up for email notifications, you will receive an email as soon as you are moved off the waitlist. 
• You are responsible for checking your waitlist spot for movement on your Modo Yoga app.
• If you are on the waitlist and know you do not plan to come to class, please remove yourself from the waitlist.
• The waitlist is voided 2 hours before each class, which means any available spaces can be booked by anyone. To get a space 2 hours before class, remove yourself from the waitlist, then book your space in class.
• The studio opens 30 minutes before class starts. 5 minutes before class, any student not present will lose their spot to students present at the studio waiting to get into the class. To avoid losing your spot on the waitlist, arrive early and ready to go.
  
  

LATE ARRIVALS

• To ensure a safe and positive class experience, we do not permit late entry into class.
• Please make every effort to arrive at least 5-10 minutes early.
• The door may be locked up to 3 minutes before class begins.
• 5 minutes before class, any student not present may lose their reserved spot to students present at the studio waiting to get into the class.
• To avoid losing your spot and/or being charged a no-show penalty, arrive on time and ready to go.

MAT PLACEMENT

Please be mindful of how and where you quietly place your mat so there is enough space for everyone. Helpful tips for how to set up your mat according to class style:

All classes listed with Modo in the class name – mats are set up to face the mirrors with 4 rows:
1 – along the back cedar wall/windows
2 – between the back pillars
3 – behind the front pillars
4 – in front along the mirrors

For all non-Modo style classes – the room is divided between the two middle pillars with 3 rows on either side of the room facing toward the centre of the room [a total of 6 rows]:
1 – along the side grey walls facing the centre
2 – between the pillars facing the centre
3 – just behind the centre pillars facing the centre – please leave space if the teacher has their mat set up between the two middle room pillars)

Set up close to other mats to make room for all sweaty friends and to minimize requests from teachers to move your mat. Your kindness and support are appreciated, especially during busier classes.

HONOUR THE CLASS DURATION – STAY UNTIL THE END

• Our class schedule shows the duration of each class to help you plan which classes to attend that work best for your time commitment.
• We ask that you commit to attending the full duration of the class as it’s scheduled. The teacher will let you know when the class is over.

View other policies in the link below.
Purchase Agreements / Policies / Guidelines