To help create an enjoyable experience for all to benefit from this community space, please review our courtesy policies:

PRE-REGISTRATION & DROP IN

• We recommend that you pre-register for classes online using the Modo Yoga App.
• For Yoga classes: booking opens 7 days prior to the scheduled class date for yoga classes.
• For Pilates classes: booking opens at 9am 7 days prior to the scheduled class date.
• We leave 5 drop in space for all classes scheduled in our hot room, available on a first come, first serve basis. We recommend you arrive 20 – 30 minutes early to claim a drop in space.

CANCELLATION & NO SHOW POLICY

• 2-Hour Cancellation Window: You may cancel your class online or from your Modo Yoga app up to 2 hours before class to avoid losing the class or being charged a no-show or late cancellation fee. 
• Note: We do not accept phone or email cancellations. 
• Late Cancellation Fee: Any unlimited or limited member who cancels a class less than 2 hours beforehand will be charged a $10 late-cancellation fee.  
• No-Show Fee: If you have not cancelled your class and are on a monthly membership, a $10 no-show fee will be charged to your card on file. 
• Class Credits: Any class card or single class passes will be forfeited if you do not cancel prior to 2 hours before the start of class, but you will not be charged any additional fees.
• Workshops & Series: There is a 24-hour cancellation policy for Workshops and Series.
• Arrive early: Please arrive at least 5 minutes before class time. If you arrive less than 5 minutes before the class, you are considered late and may not be permitted to attend.
• Emergencies: If an emergency or something reasonable beyond your control happens that prevents you from attending your pre-registered space in class, do not late cancel your class – instead please email or phone to let us know. 

 

WAITLIST

• When a class is full, you can add yourself to the class waitlist. The assumption is you will attend that class, regardless of the time you make it off the waitlist.
• When a cancellation is made, the first name on the waitlist gets automatically added to the class as a confirmed booking. This will happen up until 2 hours before class.
• You are responsible for checking your waitlist spot for movement on your Modo Yoga App.
• If your plans change, please remove yourself from the waitlist as soon as you know that you would not be able to attend class to avoid the penalty fee [cancellation less than 2 hours before class].
• Any space that opens up within the 2-hour window before class starts are drop in spaces based on first come, first serve.
• The studio opens 30 minutes before class starts. 5 minutes before class, any student not present will lose their spot to students present at the studio waiting to get into the class. To avoid losing your spot on the waitlist, arrive early and ready to go.

 

LATE ARRIVALS

• The studio opens 30 minutes before scheduled classes. Please make every effort to arrive at least 5-10 minutes early. The door may be locked 3 minutes before class begins. To avoid losing your spot, arrive on time and ready to go.
• For the benefit and respect of teachers and students, we do not allow any students into class once the teacher has entered the practice room and class has begun. Thank you for respecting our time boundaries.

WEATHER CANCELLATION POLICY

Any class cancellations due to inclement weather are made up to a minimum of one hour before class starts. When a class is cancelled:

• All pre-registered participants will receive an email class cancellation notification.
• The class will show as cancelled on our website and on the Modo Yoga app.
• We post all class cancellations in our stories on our Instagram and Facebook social media sites. Follow us to get all the updates.

MAT PLACEMENT

Please be mindful of how and where you quietly place your mat so there is enough space for everyone. Helpful tips for how to set up your mat according to class style:

All classes listed with Modo in the class name – mats are set up to face the mirrors with 4 rows:
1 – along the back cedar wall/windows
2 – between the back pillars
3 – behind the front pillars
4 – in front along the mirrors

For all non-Modo style classes – the room is divided between the two middle pillars with 3 rows on either side of the room facing toward the centre of the room [a total of 6 rows]:
1 – along the side grey walls facing the centre
2 – between the pillars facing the centre
3 – just behind the centre pillars facing the centre – please leave space if the teacher has their mat set up between the two middle room pillars)

Set up close to other mats to make room for all sweaty friends and to minimize requests from teachers to move your mat. Your kindness and support are appreciated, especially during busier classes.

HONOUR THE CLASS DURATION – STAY UNTIL THE END

• Our class schedule shows the duration of each class to help you plan which classes to attend that work best for your time commitment.
• We ask that you commit to attending the full duration of the class as it’s scheduled. The teacher will let you know when the class is over.

Need help?

Contact us at info@modoyogastjohns.com for questions related to refunds and returns.

View other policies in the link below.
Purchase Agreements / Policies / Guidelines