Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@modoyogastratford.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@modoyogastratford.com.
Gifts
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at info@modoyogastratford.com for questions related to refunds and returns.
(applies to all Class Cards, MTEK Credit Packages)
ACTIVATION DATE: Your Class Package activates on Agreement Date. This pass can be used at Stratford for IN-STUDIO and OUTDOOR classes. This pass is non-refundable and non-transferable.
EXPIRATION DATE: Class cards have no expiration date.
CONDITIONS: The Class Package has no holds, extensions, or transfers. If it is not used within 2 years or more, an ADJUSTMENT FEE may apply for any remaining classes, equal to the difference between your initial purchase price and the current rate.
GUEST INTRO PASSES: To help you create your yoga community, introduce your friends to yoga for free. You have unlimited Guest Intro Passes available. Guest Intro Passes are for people who have never been to the studio or have not attended class in over a year. Email us at info@modoyogastratford.com to reserve.
CLASSES START ON TIME: To respect everyone’s time, we start the classes at the scheduled time. We highly recommend ARRIVE EARLY. Doors are always open 30 minutes before class. We suggest you arrive at least 10 minutes before class start time. If you arrive less than 5 minutes before the class, you are considered late and may not be permitted to attend. Late arrivals are not permitted in class.
RESERVATIONS: You can make your class reservations via the app or website from your account associated with your email.
CANCELLING RESERVATIONS: Please cancel your reservation 24 hrs in advance through your APP or website. However, we know that life happens. To avoid any penalty charges, we have a 3-HOUR CANCELLATION WINDOW. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.
RESERVATION POLICY FEES: Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Cancel directly from your account on the app or website (Do not cancel via phone, email, or online messaging).
Missed Reservation Fee:
CLASSES START ONTIME: To respect everyone’s time, we start the classes at the scheduled time. We highly recommend ARRIVE EARLY. Doors are always open 30 minutes before class. We suggest you arrive at least 10 minutes before class start time. If you arrive less than 5 minutes before the class, you are considered late and may not be permitted to attend. Late arrivals are not permitted in class.
RESERVATIONS: You can make your class reservations via the app or website from your account associated with your email.
CANCELLING RESERVATIONS: Please cancel your reservation 24 hrs in advance through your APP or website. However, we know that life happens. In order to avoid any penalty charges, we have a 3-HOUR CANCELLATION WINDOW. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.
RESERVATION POLICY: Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Cancel directly from your account on the app or website (Phone or email cancellations do not count).
Missed Reservation Fee:
CLASSES START ON TIME: To respect everyone’s time, we start the classes at the scheduled time. We highly recommend ARRIVE EARLY. Doors are always open 30 minutes before class. We suggest you arrive at least 10 minutes before class start time. If you arrive less than 5 minutes before the class, you are considered late and may not be permitted to attend. Late arrivals are not permitted in class.
RESERVATIONS: You can make your class reservations via the app or website from your account associated with your email.
CANCELLING RESERVATIONS: Please cancel your reservation 24 hrs in advance through your APP or website. However, we know that life happens. To avoid any penalty charges, we have a 3-HOUR CANCELLATION WINDOW. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.
RESERVATION POLICY FEES: Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 3 hours before the start of class without penalty. Cancel directly from your account on the app or website (Do not cancel via phone, email, or online messaging).
Missed Reservation Fee:
(applies for 1 week 1 month 4 months)
ACTIVATION DATE: Your Unlimited Membership activates on the purchase date. This pass can be used at Stratford for IN-STUDIO and OUTDOOR classes.
EXPIRATION DATE: Class cards have no expiration date and are valid at purchase price for 1 year. However, after a year or more, an ADJUSTMENT FEE may apply, equal to the difference between your initial purchase price and the current rate, for the use of any remaining classes.
CONDITIONS: The Unlimited Membership has no holds, extensions, or transfers. If it is not used within a year or more, an ADJUSTMENT FEE may apply for any remaining classes, equal to the difference between your initial purchase price and the current rate.
GUEST INTRO PASSES: Introduce your friends to yoga for free to help you create your yoga community. You have unlimited Guest Intro Passes available. Guest Intro Passes are for people who have never been to the studio or have not attended class in over a year. Email us to reserve.
ACTIVATION DATE: Your billing date is Agreement Date. However, your Introductory Pass activates on the date of first use. This pass can be used at Stratford for IN-STUDIO and OUTDOOR classes. The Introductory Pass is NOT auto-renewing, which means you will not be charged again moving forward, and there is nothing you need to cancel.
EXPIRATION DATE: This pass expires 3 weeks from (your first use): no holds, no extensions, non-transferable and no refunds.
GUEST INTRO PASSES: Introduce your friends to yoga for free to help you create your yoga community. You have unlimited Guest Intro Passes available. Guest Intro Passes are for people who have never been to the studio or have not attended class in over a year. Email us at info@modoyogastratford.com to reserve.
Thank you for choosing to practice at Stratford. We look forward to being a part of your yoga journey! Look at our flexible class card options at the end of your Introductory Special if you want to practice 1/month. If you prefer a more regular schedule or 2-3/week, our best value is our auto-renew.
ACTIVATION DATE: Your Contract Name activates on the date of first use. Please ensure that your credit card is current and you have sufficient funds.
VACATION: You can request to suspend your membership for up to 30 days once per year. Additional time/suspensions can be added for a $20 fee. Suspension requests must be submitted in writing at least 7 business days in advance of the suspension period start date by emailing Location Email.
GUEST INTRO PASSES: Introduce your friends to yoga for free to help you create your yoga community. You have unlimited Guest Intro Passes available. Guest Intro Passes are for people who have never been to the studio or have not attended class in over a year. Email us at Location Email to reserve.
CONDITIONS: This is a recurring monthly auto-renew membership. This pass can be used for all classes on our regular schedule (IN-STUDIO and PARK classes). Contract Name has no holds or extensions and is non-transferable. If there are price increases to the Contract Name, the current price is guaranteed for 1 year from the increased price.
CANCELLING AUTO-RENEW: There are no cancellation fees. Please provide 3 weeks’ notice to cancel an auto-renew. Please note that you cannot sign back at the current rate once cancelled.
MEDICAL SUSPENSIONS: If you require a suspension for medical reasons such as illness or injury, please email us at with a doctor’s note.
SAME AS AUTORENEW FULLTIME EXCEPT …
CONDITIONS: This is a recurring monthly auto-renew membership. Contract Name can attend up to 7 classes/billing cycle. This pass can be used for all classes on our regular schedule (IN-STUDIO and PARK classes). There are no holds or extensions and it is non-transferable. If there are price increases to the Contract Name, the current price is guaranteed for 1 year from the increased price.
SAME AS AUTORENEW FULLTIME EXCEPT …
CONDITIONS: This is a recurring monthly auto-renew membership. (Contract Name) can be used for all classes on our regular schedule, weekdays (Monday-Friday) before noon. This pass can be used for all classes on our regular schedule (IN-STUDIO and PARK classes). There are no holds or extensions and it is non-transferable. If there are price increases to the Contract Name, the current price is guaranteed for 1 year from the increased price.
SAME AS AUTORENEW FULLTIME EXCEPT …
EXPIRATION DATE: This is a recurring monthly auto renew membership. The Contract Name expires 1 year. After 1 year, if you are still a full-time student, contact us to renew your discounted membership.
DATE D’EXPIRATION: Ce contrat est une adhésion mensuelle récurrente à renouvellement automatique qui expire dans un an. Après 1 an, si vous êtes encore étudiant à temps plein, contactez-nous pour renouveler votre adhésion à tarif réduit.
We understand that waiting lists can feel frustrating at times, but you must trust the process! Space almost always opens up — usually, not until the same day as class. Be prepared, and make sure you cancel your waiting list reservation at least 24 hours in advance if you can’t make it after all — otherwise, you could lose a class or be charged a fee. Make sure you have an active payment on your account for every wait list spot you reserve — if your spot is unpaid and room on the waiting list opens up, your place can’t be guaranteed until paid for.
Cancel your spot at least 24 HOURS IN ADVANCE if you can’t make it, so someone else can come to class.
Last-minute things come up. For these times, we have a short notice policy of cancelling 3 hrs before class.
Late Cancellation: Canceling reservation less than 3 hrs before class
No Show: You do not show up to class.
We must give our late-cancel and no-show policy some teeth as some students have not respected them, which is unfair to our community and the studio. For most of our community, the new penalty fee has no impact, as most of you cancel your reservations within 24 hrs. To not have any penalty fees….You can cancel your reservation up to 3 hours before class without penalty.
TIP: Turn on your text alerts! This is the best way to confirm your spot, it’s automatic. If you answer the text, you do not need to respond to the email. We love hearing from you, but when you confirm by email, your reservation has to be updated manually. Text confirmations are instant and ensure that you won’t lose your spot.
In order to respect our insurance policy and to ensure everyone’s safety, the following are approved of 1 hour hot yoga classes:
-16 years old and up unaccompanied
– 14 and 15 years old accompanied by an adult (parent or guardian).
– yogis 13 years old and younger could use our online kids classes, or consider attending non heated kids classes when they are available.
While it is not always necessary, we advise online pre-registration for all classes and workshops in order to secure the student’s spot.
We do not take pre-registrations by phone or email. Students can create their online account.
Students experiencing issues with their online account can send us a detailed description of the problem and we’ll try to squash those bugs!
Students must arrive a minimum of 10 minutes before the class start time in order to retain their spot. If there is a waiting list, we will begin liberating reserved spots at this point and no refunds will be issued.
If a student has registered for a class, but is unable to make it, they must cancel their booking no later than 3 hours prior to class start time.
Class Cards: Cancelled classes will be returned to the student’s class card if made more than 3 hours prior to class. Otherwise, the class will be lost.
Unlimited memberships: will be charged a 10$ no show fee.
Periodically, promotions will be emailed to our students and/or advertised via social media. Typically these promotions are available for a short duration.
Once the stated deadline for purchase is over, we are no longer able to honour the promotion.
If you purchase a promotional class card, it will have an expiration date. If the class card expires before all classes have been used, you may pay the difference in cost between the promotional price and the current price (non discounted price) and then use the remainder of the card.
PURPOSE
Modo Yoga International’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the organization to ensure that all Modo Yoga studios and teacher trainings are free from harassment and abuse. Modo Yoga International will not tolerate any form of harassment that violates this Policy.
PROHIBITED CONDUCT
Modo Yoga International prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a Modo Yoga studio or at Modo Yoga International, as well as clients of Modo Yoga studios.
APPLICABILITY
This Policy applies to all Modo Yoga International and Modo Yoga studio workers in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.
Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.
Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.
Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.
Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.
DEFINITIONS
HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.
Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.
Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.
RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.