Studio Guidelines and Reservation Policy

General Policies

  • All students must preregister using the website or Modo Yoga App.
  • The $20 no show fee applies to all students.
  • $15 late cancel fee applies as follows:
    • Full year and autorenew members have 4 hours to cancel before late fees apply, 14 days prebooking.
    • All others have 12 hours to cancel before late fees apply with a 7-day prebooking.
  • The hot room is silent: no talking, no phones, no pictures or recordings are to be taken (except by the owner or designate), etc.
  • Arrive 10 min early.
  • We start and end classes on time, students late to class will not be admitted.
  • The door is locked when class starts and stays locked the duration of the class.
  • Students must stay in class for the duration of the class.
  • Lockers are available for Modo Yoga students.
  • Water filling station available as no bottled water sold.
  • Students are notified by email of any class changes or cancellations etc. Please make sure you
    have a working email on file, and you have selected we can send you emails.
  • If you are waitlisted for a class, you will be notified by email when you are entered to the class.
  • lululemon and all merchandise purchased has a 14 day return policy.  Receipt required, cannot have been worn, all tags including the price tag must be attached.

Terms and Conditions for Auto-Renewing Memberships

  • All memberships are auto-renewing memberships require a two-month commitment
  • A minimum of 30 days ( the intro is 14 days to cancel) is  needed to cancel and must be received by us in writing.
  • The membership fee is billed to your account approximately every 28 days
  • Management reserves the right to terminate the membership contract agreement with 30 days written notice.
  • Need to cancel right away? You can waive the 14 days notice and pay an early cancellation fee of $50.
  • Memberships are subject to up to 5% year over year increase.
  • Lakehead University Students are encouraged to buy our 3-month membership for $219.
  • Our Intro offer is call Intro Auto-Renew and is good for the 28 days after that it converts to the auto-renew membership and all the above conditions apply.
    • We require 14 days notice to cancel the intro pass.
    • The Intro Autorenew has a 12 hour cancellation policy and allows bookings up to 7 days ahead. Late charges apply of $15 and no show of $20.
  • HST is applied to all purchases.

MODO YOGA INTERNATIONAL ANTI-DISCRIMINATION & HARASSMENT PROCESS

PURPOSE

Modo Yoga International’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the organization to ensure that all Modo Yoga studios and teacher trainings are free from harassment and abuse. Modo Yoga International will not tolerate any form of harassment that violates this Policy.

 

PROHIBITED CONDUCT

Modo Yoga International prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a Modo Yoga studio or at Modo Yoga International, as well as clients of Modo Yoga studios.

  1. Discrimination towards any person based on age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations.
  2. Harassment of any person, either in person or through online activities now known or unknown, such as trolling, stalking, using hate speech, threatening, intimidating, falsely accusing, reporting of false grievances, manipulating, or otherwise harassing in any form or manner.
  3. Sexual harassment towards any person.
  4. Retaliation against any persons who report any instances of harassment.


APPLICABILITY

This Policy applies to all Modo Yoga International and Modo Yoga studio workers in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.

Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.

Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.

Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.

Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.

 

DEFINITIONS
HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.

Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.

Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.

RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.