PRE-REGISTRATION

ONLINE PRE-REGISTRATION: Online pre-registration is highly recommended for all classes and workshops in order to secure the student’s spot. To do so, create an account on the Modo Yoga APP on your Iphone or Android device.

We DO NOT take pre-registration or cancellation by phone or email. Please note that late cancellation and no-show policy apply at all times. If you are not sure you can make it to class (traffic, schedule, work call, etc.) we recommend to book your class when you arrive at the studio parking lot a few minutes before class starts.  You can check how many spots left are available in each class on the Modo Yoga App.

Class Cards & Membership DETAILS

Class Cards

CLASS CARDS includes 5, 10 and 20 class cards.
  • Class cards do not expire, unless otherwise mentioned (i.e. special promotions)
  • All class cards are non-refundable, can’t be transferred or shared, unless otherwise mentioned (i.e. special promotion)

Memberships

LIBERTY, PREMIUM, SUNRISE AND RELAX
  • All contracts have a minimum 4-month engagement and auto-renews monthly.  A valid credit card on file is mandatory. Pre-paid credit card are accepted.
  • All members receive:
    • priority reservations,
    • 10% off most retail items.
    • 20% to 40% discount on workshops
    • free guest passes
    • discounts with different partners of our community. Click here for all details.
  • CANCELLATION: A contract can be cancelled following the initial 4-month commitment. A written request must be submitted to via the cancellation form a minimum of 30 DAYS prior to the next scheduled payment. Requests must be received on a timely manner.   No refunds for membership period that are passed or over.  Click here to fill the cancellation form.
  • SUSPENSION: A suspension may be granted any time following the initial 4-month commitment for a maximum of 30 consecutive days, minimum of 14 consecutive days, in the contract year, or 2 suspensions totalling no more than 30 days.
  • In order to suspend you must provide a minimum 30 days notice as per your contract. Click here to fill the suspension form. 10$ fee as of the second suspension request in a year.
  • MEDICAL SUSPENSIONS: If you require a suspension for medical reasons such as illness or injury, please email us at with a doctor’s note.
  • Memberships cannot be shared, transferred or refunded.
  • The Soleil-Levant membership includes unlimited access to our am weekday classes (all classes before noon), as well as our morning weekend classes (access to all other classes for only 14$).
  • GUEST FREE TRIAL: Introduce your friends to yoga for free to help you create your yoga community. Auto-renew members have 4 Guest Free Trial Passes / month. Guest Free Trial Passes are for people who have never been to the studio and referred by a member.

INTRO OFFER

ACTIVATION DATE: This Intro offer is valid as of the first class you attend.

EXPIRY DATE: This offer expires 14 days after your first class.

3-HOUR CANCELLATION WINDOW: You may cancel your class reservation online or on your Modo Yoga app up to 3 hours before the start of class without penalty. Please note that we do not accept cancellations by phone or email.

LATE CANCELLATION CHARGES: If you cancel your reservation less than 3 hours before the start of class, you will be charges 10$ late cancellation fee.

NO SHOW CHARGES: If you register for a class and don’t show up, you will be charge 10$ late cancellation fee.

Yoga series (prenatal, Baby & Me, therapeutic, junior)

Class series packages may not be shared, extended, suspended, transferred or refunded.

Class packages, Intro Offer, memberships or unlimited packages do NOT apply for class series or session, unless mentionned.

No refunds will be offered if you do not cancel the minimum two weeks prior to the start of the session.

A credit is possible if the cancellation is requested upon presentation of a doctor’s recommandation or condition.

Exceptions may be considered if the notification of cancellation comes a minimum of 2 hours prior to the class AND the spot gets filled with a student on the waiting list. If the spot is not filled, there can be no refund.

STUDIO GUIDELINES AND RESERVATION POLICY

CLASSES START ON TIME:  To respect everyone’s time, we start classes at the scheduled time.  Please arrive at least 10-15 minutes before class time.  Doors are open 30 minutes before class.  If you arrive and the doors are locked, it means you missed the class.  Late arrivals are not permitted.

RESERVATION POLICY: Due to class capacity, you can reserve your spot ahead of time but be aware of the cancellation window policy, mentioned above.  No-Show/Late-Cancellation policy applies to all reservations. Reserve/Cancel directly from your account on the app or website (phone or email cancellations do not count). 

CANCELLATION POLICIES: If a student has registered for a class, but is unable to make it, they must cancel their booking no later than 3 hours prior to class start time;

    • Class Cards: Cancelled classes will be returned to the student’s class card if made more than 3 hours prior to class. Otherwise, the credit for class will be lost.
    • Unlimited memberships or package: If students with unlimited memberships routinely register, but do not show up for their booking, will have an automatic 10$ fee proceeded on their credit card.

 

SCHEDULE MODIFICATIONS: Cancellations or changes made to the schedule will be available online so please consult our website or Modo Yoga App regularly. WE HIGHLY RECOMMEND to activate “schedule notifications” in your account setting. This will allow you to get an email or an SMS as soon as a class is cancelled or modified.

Waiting Lists

Doors will open 30 minutes before class starts, please make every effort to arrive as early as possible, (psst: arriving 2 minutes before a sold out class is considered late). 5 minutes before class, any student not present will lose their spot and be transferred to the waitlist. To avoid losing your spot, arrive at least 5 minutes before and ready to go. Starting class on time and respect everyone’s time is a priority for us.

Waitlist can’t be modified within 2 hours before a class. If you pass from the waiting list to the official class list, you will receive a notification at least 2 hours before the class. Make sure your sms or email notifications are enabled in your account.

If you are on the waiting list and can’t make it to class, the same cancellation policy of cancelling at least 3 hours before class apply. If you pass on the listing of class and don’t come to class, the no-show policy apply.

Notifications

TIP: Turn on your text alerts! This is the best way to confirm your spot, it’s automatic. If you answer the text, you do not need to respond to the email. We love hearing from you, but when you confirm by email, your reservation has to be updated manually. Text confirmations are instant and ensure that you won’t lose your spot.

Minimum age policy for hot yoga at Modo Yoga

In order to respect our insurance policy and to ensure everyone’s safety, the following are approved of 1 hour hot yoga classes:

  • 16 years old and up unaccompanied
  • 14 and 15 years old accompanied by an adult (parent or guardian).
  • yogis 13 years old and younger could use our online kids classes, or consider attending non heated kids classes when they are available.

Payment & TECHNICAL ISSUES

Payment

  • Taxes are not included in advertised prices.
  • We accept payment by cash, debit, Visa and MasterCard (we also accept Visa Debit for in-studio purchases only – our online card processor doesn’t support this payment method).
  • Receipts will be issued via email upon request. Please inform the teacher/desk staff at the time of purchase if you would like one.
  • All membership fees are non-refundable, non-shareable and non-transferable.
  • Student & Senior Prices (Senior 65 years old and more): We offer 15% discount for student and senior on certain packages in-studio only. Proof of current student status or personal ID with birth year must be presented in order to receive these discounts.

Technical issues

Students experiencing issues with their online account can send us a detailed description with screen shots of error messages or the problem and we’ll try to fix those bugs.

Workshops

  • Pre-registration is highly recommended for workshops.
    Workshop cancellation requests must be received via email a minimum of 72 hours in advance of the workshop.
    Workshop registration fees are not refundable.
    Late arrivals will not be permitted to enter workshops more than 15 minutes after the beginning of the workshop. No refunds will be issued in this case.

Promotions

Periodically, promotions will be emailed to our students and/or advertised via social media. Typically these promotions are available for a short duration.
Once the stated deadline for purchase is over, we are no longer able to honour the promotion.

If you purchase a promotional class card, it will have an expiration date. If the class card expires before all classes have been used, you may pay the difference in cost between the promotional price and the current price (non discounted price) and then use the remainder of the card.

Storage Onsite and Lost & Found

  • Modo Yoga Vaudreuil does not provide space for students to store their personal belongings or their mat. We reserve the right to cut locks that have been left on lockers overnight.
  • Modo Yoga Vaudreuil is not responsible for the loss or theft of personal belongings. Students concerned about their personal effects can secure them in a locker during their practice and must bring their own lock.
  • Shoes and boots: Yoga brain happens! Sometimes students accidentally leave with someone else’s footwear that is similar to their own. Please note in these situations, we will do our best to help recover the mixed-up item but can not contact everyone present in class that day to do so. Typically we simply let our teachers and staff know to be on the lookout. 
  • Any personal items that are found in the studio will be lovingly placed in our Lost & Found.
  • Unclaimed Lost & Found items are donated to charity after 30 days.

MODO YOGA VAUDREUIL ANTI-DISCRIMINATION & HARASSMENT PROCESS

PURPOSE

Modo Yoga Vaudreuil’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the studio to ensure that all classes and spaces at the studio are free from harassment and abuse. Modo Yoga Vaudreuil will not tolerate any form of harassment that violates this Policy.

 

PROHIBITED CONDUCT

Modo Yoga Vaudreuil prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a our studio, as well as students/clients of Modo Yoga.

  1. Discrimination towards any person based on age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations.
  2. Harassment of any person, either in person or through online activities now known or unknown, such as trolling, stalking, using hate speech, threatening, intimidating, falsely accusing, reporting of false grievances, manipulating, or otherwise harassing in any form or manner.
  3. Sexual harassment towards any person.
  4. Retaliation against any persons who report any instances of harassment.


APPLICABILITY

This Policy applies Modo Yoga Vaudreuil in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.

Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.

Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.

Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.

Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.

 

DEFINITIONS
HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.

Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.

Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.

RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.