- Penalty fees for late-cancels & no-shows
- Starts Sept 21st
- Late Cancellation: Canceling reservation less than 3 hrs before class
- No Show: You do not show up to class.
- Members and Unlimited packages (including Intro Special): Charged a $10 penalty fee
- Class card & drop-in students: 1 class will be used.
- We must give our late-cancel and no-show policy some teeth as some students have not respected them, which is unfair to our community and the studio. For most of our community, the new penalty fee has no impact, as most of you cancel your reservations within 24 hrs.
- To not have any penalty fees….You can cancel your reservation up to 3 hours before class without penalty.
- What are some benefits of this new platform?This platform provides a much smoother purchase and booking experience both online and at the front desk.
- What about my existing class pack / membership? It has all transferred over. All of your active class packs and membership subscriptions are now in our new system. If you have an active package or class card, you can start booking away once you’re logged in. We’re thrilled to have brought you this new system and can’t wait to continue offering new functionalities over time to make your experience even better. Please reach out if you have any questions! Thank you, Team Modo Yoga West Island.