We do not offer returns on any retail items. Any item is eligible for store credit or exchange. Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
To complete your exchange or store credit, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {info@modoyogawinnipeg.com}.
Contact us at {info@modoyogawinnipeg.com} for questions related to refunds and returns.
(applies to all Class Cards, MTEK Credit Packages))
ACTIVATION DATE: Your Credit Package activates on Agreement Date. This pass can be used at Modo Yoga Winnipeg IN-STUDIO classes. This pass is non-refundable and non-transferable.
EXPIRATION DATE: Class cards will expire 12 months unless on promotion. Promotional credit packages will expire six months after purchase date. No customer will ever lose the value of the purchased item.
CONDITIONS: The credit package has no holds, extensions, or transfers. If it is not used within 1 year an ADJUSTMENT FEE may apply for any remaining classes, equal to the difference between your initial purchase price and the current rate.
GUEST INTRO PASSES: To help you create your yoga community, introduce your friends to yoga for free. You have one Guest Pass available each month. Guest Passes are for people who have never been to the studio or have not attended class in over a year. Email us at info@modoyogawinnipeg.com to reserve.
CLASSES START ON TIME: To respect everyone’s time, we start the classes at the scheduled time. We highly recommend ARRIVING EARLY. Doors are always open 30 minutes before class. We suggest you arrive at least 10 minutes before class start time. If you arrive less than 5 minutes before the class, you are considered late and your spot may be given away. Late arrivals are not permitted in class.
RESERVATIONS: You can make your class reservations 3 DAYS IN ADVANCE via the app or website from your account associated with your email.
CANCELLING RESERVATIONS: Please cancel your reservation 24 hrs in advance through your APP or website. However, we know that life happens. To avoid any penalty charges, we have a 2-HOUR CANCELLATION WINDOW. You may cancel your class reservation online or on your app up to 2 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.
RESERVATION POLICY FEES: Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 2 hours before the start of class without penalty. Cancel directly from your account on the app or website (Do not cancel via phone, email, or online messaging).
Missed Reservation Fee:
CLASSES START ONTIME: To respect everyone’s time, we start the classes at the scheduled time. We highly recommend ARRIVING EARLY. Doors are always open 30 minutes before class. We suggest you arrive at least 10 minutes before class start time. If you arrive less than 5 minutes before the class, you are considered late and may not be permitted to attend. Late arrivals are not permitted in class.
RESERVATIONS: You can make your class reservations 7 DAYS IN ADVANCE via the app or website from your account associated with your email.
CANCELLING RESERVATIONS: Please cancel your reservation 24 hrs in advance through your APP or website. However, we know that life happens. In order to avoid any penalty charges, we have a 2-HOUR CANCELLATION WINDOW. You may cancel your class reservation online or on your app up to 2 hours before the start of class without penalty. Please note that we do not accept phone or email cancellations.
RESERVATION POLICY: Due to class capacity restrictions, we have a No-Show/Late-Cancellation policy. You may cancel your class reservation online or on your app up to 2 hours before the start of class without penalty. Cancel directly from your account on the app or website (Phone or email cancellations do not count).
Missed Reservation Fee:
Unlimited Autorenew and Freedom Unlimited autorenew
Contract with Modo Yoga Winnipeg and Customer Name
Contract Start Date: Contract Start Date
Recurring Payment Amount: Recurring Payment Amount
I understand that following this month, I will be billed at the Modo Yoga Winnipeg current Unlimited No Commitment membership rate.
My membership will continue to auto-renew on the same date every month. Should I wish to cancel this membership I can do so by reaching out to membership@modoyogawinnipeg.com 5 business days before my next billing cycle.
This is a no commitment membership and can be cancelled 5 business days in advance of any billing cycle.
I agree to allow Modo Yoga Winnipeg to charge my credit card on a monthly basis for the purpose of my membership fee under the terms & conditions of my Membership Agreement. I agree to inform MYW of any change in my credit card information within 5 days of the next pre-authorized payment.
Memberships are subject to a 5% year-over-year price increase.
My membership can be frozen for 30 day blocks of time. This “freeze” need not correspond with billing dates and can be applied at any time by reaching out 5 business days in advance to membership@modoyogawinnipeg.com.
I have rights to recourse and reimbursement if any debit does not comply with this agreement.
All sales are final. All forms of memberships are non-refundable and non-transferable.
Medical suspension: complimentary but requires a doctor’s note and clearance to return
Please take 2 minutes to review our Courtesy Philosophy Guidelines on pre-registration. These guidelines help us to ensure space in class for fellow students.
ACTIVATION DATE: Your Unlimited Autorenew activates on the date of purchase. Please ensure that your credit card is current.
VACATION: You can request to suspend your membership for up to 30 days once per year. Suspension requests must be submitted in writing at least 5 business days in advance of the suspension period start date by membership@modoyogawinnipeg.com.
GUEST INTRO PASSES: Introduce your friends to yoga for free to help you create your yoga community. You one Guest pass available each month. Guest Passes are for people who have never been to the studio or have not attended class in over a year. Email us at Location Email to reserve.
CONDITIONS: This is a recurring monthly auto-renew membership. This pass can be used for all classes on our regular schedule. Unlimited Autorenew and Freedon unlimited autorenew has no holds or extensions and is non-transferable. If there are price increases to the memberships the current price is guaranteed for 1 year from the increased price.
CANCELLING AUTO-RENEW: There are no cancellation fees. Please provide 5 business days notice to cancel an auto-renew. Please note that you cannot sign back at the current rate once cancelled.
We understand that waiting lists can feel frustrating at times, but you must trust the process! Space almost always opens up — usually, not until the same day as class. Be prepared, and make sure you cancel your waiting list reservation within 2 hours in advance if you can’t make it after all — otherwise, you could lose a class or be charged a fee. Make sure you have an active payment on your account for every wait list spot you reserve — if your spot is unpaid and room on the waiting list opens up, your place can’t be guaranteed until paid for.
Cancel your spot at within 2 HOURS IN ADVANCE if you can’t make it, so someone else can come to class.
Short Notice Policy of 2 hrs.
Last-minute things come up. For these times, we have a short notice policy of cancelling 2 hrs before class.
Penalty fees for late-cancels & no-shows
Late Cancellation: Canceling reservation less than 2 hrs before class
No Show: You do not show up to class.
Penalty Fee:
We take our late-cancel and no-show policy seriously as some students have not respected them, which is unfair to our community and the studio. For most of our community, the new penalty fee has no impact, as most of you cancel your reservations within 24 hrs. To not have any penalty fees….You can cancel your reservation up to 2 hours before class without penalty.
TIP: Turn on your text alerts! This is the best way to confirm your spot, it’s automatic. If you answer the text, you do not need to respond to the email. We love hearing from you, but when you confirm by email, your reservation has to be updated manually. Text confirmations are instant and ensure that you won’t lose your spot.
In order to respect our insurance policy and to ensure everyone’s safety, the following are approved of 1 hour hot yoga classes:
-16 and up unaccompanied
– 12-16 years old accompanied by an adult (parent or guardian).
While it is not always necessary, we advise online pre-registration for all classes and workshops in order to secure the student’s spot.
We do not take pre-registrations by phone or email. Students can create their online account.
Students experiencing issues with their online account can send us a detailed description of the problem and we’ll try to remedy the problem together!
Students must arrive a minimum of 10 minutes before the class start time in order to retain their spot. If there is a waiting list, we will begin liberating reserved spots at this point and no refunds will be issued.
If a student has registered for a class, but is unable to make it, they must cancel their booking no later than 2 hours prior to class start time.
Class Cards: Cancelled classes will be returned to the student’s class card if made more than 2 hours prior to class. Otherwise, the class will be lost.
Unlimited memberships: will be charged a 20$ no show fee.
Periodically, promotions will be emailed to our students and/or advertised via social media. Typically these promotions are available for a short duration.
Once the stated deadline for purchase is over, we are no longer able to honour the promotion.
If you purchase a promotional class card, it will have an expiration date of 6 months. If the class card expires before all classes have been used, you will receive a 30 day extension and if classes are not used up by then, you will receive the value of what you paid.
PURPOSE
Modo Yoga International’s mission is to grow our community of studios, teachers and students with the aim of sharing yoga with as many people as possible and therefore creating more peace in the world. Therefore, it is the responsibility of the organization to ensure that all Modo Yoga studios and teacher trainings are free from harassment and abuse. Modo Yoga International will not tolerate any form of harassment that violates this Policy.
PROHIBITED CONDUCT
Modo Yoga International prohibits the conduct outlined below by all employees, sub-contracted staff and volunteers working at a Modo Yoga studio or at Modo Yoga International, as well as clients of Modo Yoga studios.
APPLICABILITY
This Policy applies to all Modo Yoga International and Modo Yoga studio workers in any context or environment where a worker presents themself (or is presented) as an employee, sub contracted staff and volunteers, including but not limited to: group and private yoga instruction in Modo Yoga studios, gymnasiums, fitness clubs, other schools and universities, medical facilities, group homes, prisons, public spaces, festivals, retreats; and all online spaces, including social media.
Seek Active Inclusion: Workers SHOULD seek to actively include, accommodate, and welcome persons who are typically excluded on the basis named above in ‘Avoid Discrimination’ as a committed practice towards creating equity.
Provide Reasonable Accommodations: Workers SHOULD understand and facilitate to the best of their ability reasonable accommodations for people with different physical abilities.
Workers should be committed to applying strong ethical principles in their professional and personal lives, and this should be understood as intrinsic to their practice and teaching of yoga.
Activities covered by this Policy shall be distinguished from the purely private conduct of workers, which is beyond the purview of this Policy.
DEFINITIONS
HARASSMENT
Harassment is unwelcome verbal or non-verbal conduct where: (i) the conduct denigrates or shows hostility or aversion towards the person and has the purpose or effect of unreasonably interfering with their work, study, or other activity, (ii) enduring the offensive conduct becomes a condition of the continued relationship, and/or (iii) the conduct has the purpose or effect of creating an environment that a reasonable person would consider intimidating, hostile, or abusive.
Harassment includes epithets, slurs, name calling, negative stereotyping, insults, intimidation, ridicule, threatening, intimidating or hostile acts, denigrating jokes, and display of written or graphic material that denigrates or shows hostility or aversion toward an individual or group based on their protected characteristic.
Harassment includes, but is not limited to: offensive verbal comments related to age, gender, gender identity, pronoun use, sexual orientation, race, ethnicity, culture, national origin, religion, body type, personal appearance, physical or mental ability, socioeconomic status, marital status, political activities or affiliation, or any other basis proscribed by local, state, provincial, national, and federal laws and regulations; deliberate intimidation; stalking; following; harassing photography or recording; sustained and intentional disruption of class or other events; and inappropriate physical contact.
RETALIATION
Retaliation is any adverse action or threat taken or made against an individual, including through third parties and/or legal counsel, for making a report of prohibited conduct or participating in any investigation or proceeding related to this Policy. Retaliation includes threatening, intimidating, harassing, or any other conduct that would discourage a reasonable person from engaging in activity protected under this Policy. Retaliation also includes maliciously and/or intentionally interfering with, threatening, or harming the academic or professional career or reputation of another individual before, during, or after the Investigation, Decision, and resolution of a report of prohibited conduct under this Policy in response to and/or on account of the report of the prohibited conduct. This provision applies to reports made or information provided in good faith, even if the facts alleged in the report are determined not to be accurate.
