General Policies

• All students must preregister using the website or Modo Yoga App.
• The $20 no show fee applies to all students.
• $15 late cancel fee applies as follows:
  • Full year and autorenew members have 4 hours to cancel before late fees apply, 14 days prebooking.

• • All others have 12 hours to cancel before late fees apply with a 7-day prebooking.
• The hot room is silent: no talking, no phones, no pictures or recordings are to be taken (except by the owner or designate), etc.
• Arrive 10 min early.
• We start and end classes on time, students late to class will not be admitted.
• The door is locked when class starts and stays locked the duration of the class.
• Students must stay in class for the duration of the class.
• Lockers are available for Modo Yoga students.
• Water filling station available as no bottled water sold.
• Students are notified by email of any class changes or cancellations etc. Please make sure you
  have a working email on file, and you have selected we can send you emails.
• If you are waitlisted for a class, you will be notified by email when you are entered to the class.
• lululemon and all merchandise purchased has a 14 day return policy.  Receipt required, cannot have been worn, all tags including the price tag must be attached.

Terms and Conditions for Auto-Renewing Memberships

• All memberships are auto-renewing memberships require a two-month commitment
• A minimum of 30 days ( the intro is 14 days to cancel) is  needed to cancel and must be received by us in writing via email.
• The membership fee is billed to your account approximately every 30 days
• Management reserves the right to terminate the membership contract agreement with 30 days written notice.
• Need to cancel right away? You can waive the 14 days notice and pay an early cancellation fee of $50.
• Memberships are subject to up to 5% year over year increase.
• Lakehead University Students are encouraged to buy our 3-month membership for $219.
• Our Intro offer is called Intro Auto-Renew and is good for the 30 days after that it converts to the auto-renew membership and all the above conditions apply.

• • We require 14 days notice to cancel the intro pass.

• • The Intro Autorenew has a 12 hour cancellation policy and allows bookings up to 7 days ahead. Late charges apply of $15 and no show of $20.

• MEMBERSHIP HOLDS:
  ALL AUTO-RENEW  HOLDERS HAVE THE PERK OF PLACING THEIR MEMBERSHIPS ON HOLD, 1 X PER CALENDAR YEAR, FOR A MAXIMUM OF 6 WEEKS TOTAL.  There are no extension possible for any reason.

  HOLD REQUESTS MUST BE SUBMITTED VIA EMAIL AT LEAST 10 DAYS PRIOR TO THE REQUEST HOLD DATE AND MUST INCLUDE A START AND END DATE. WE CANNOT PROCESS OPEN ENDED HOLDS OR RETROACTIVE HOLDS.

  CONDITIONS:
  NO REFUNDS. NO TRANSFERS. PASSES ARE NON-SHAREABLE.

  CLASS CARD TERMS & CONDITIONS

  ACTIVATION:
  ALL CLASS CARDS ACTIVATE ON THE DAY OF PURCHASE.

  EXPIRATION: One year from date of purchase

  CONDITIONS:
  NO REFUNDS. NO HOLDS. NO EXTENSIONS. NO TRANSFERS. PASSES ARE SHAREABLE.

• HST is applied to all purchases

Need help?

Contact us at deb@modoyogathunderbay.com for questions related to refunds and returns.

View full policy in the link below.
Purchase Agreements / Policies / Guidelines