LATE CANCELLATION POLICY
In order for everyone to get the very most out of your experience with us, we ask that you please familiarize yourself with our Late Cancellation & No Show Policy below. This only applies to our in studio classes, not our virtual classes.
Pre-registration is available starting 7 days in advance and up to 30 minutes before class starts. If you pre-register for class, you are guaranteed a spot provided you arrive at least 10 minutes in advance. Latecomers are not permitted. For the time being, during the global pandemic we are not allowing walk-ins/drop-ins and online pre-registration is required for all classes.
CLASS RESERVATION CANCELLATION POLICY
If you are unable to attend, please cancel your reservation online as early as possible – avoid leaving this to the last minute. Doing this allows someone who is waitlisted to be confirmed in the class. You can cancel up to 2 hours before class starts with no penalty. We cannot guarantee that we will be able to pick up the phone or check our voicemail in time, so please cancel your reservation online only.
LATE CANCELLATION & NO SHOW CHARGE
You can still “late cancel” less than 2 hours before class begins – your account will still be charged, but at least we get a heads up that you won’t be coming, so we can give the spot away to someone else.
Failing to cancel your reservation at all will result in a “No Show” and a $10 penalty fee. If something beyond your control happens, please don’t hesitate to reach out and let us know, and we will not charge the fee. Please note that No Show fees apply to everyone, even Members. Class pass holders will lose their class if we are unable to process the $10 fee.
If the online pre-registration is full, you can register for the waitlist. This is only for online pre-registration. If someone cancels up one hour before class begins, the next person on the waitlist will be bumped in (and should receive an email letting them know). Emails may come up to one hour before class begins, so keep an eye on your Inbox (the email address that you use to login to your account with us is the one to watch!).
You are responsible for managing your waitlist reservations. If you are on the waitlist, but you reach a point when you’d be unable to come to class even if you were bumped in, please cancel your waitlist reservation.