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Studio Policy

STUDIO POLICIES: GENERAL ETIQUETTE 

 

SCHEDULE CHANGES 

INSTRUCTORS, CLASS TYPES, AND CLASS TIMES ARE SUBJECT TO CHANGE WITHOUT NOTICE. PLEASE REFERENCE THE MYV WEBSITE OR APP FOR THE MOST UPDATED INFORMATION. 

MAT & TOWEL POLICY 

MAT TOWELS, SHOWER TOWELS, AND YOGA MATS ARE INCLUDED IN CERTAIN MEMBERSHIPS OR ARE AVAILABLE FOR RENT AT THE FRONT DESK. PLEASE HELP US UPHOLD OUR “BE GREEN” PILLAR BY USING ONLY ONE OF EACH. 

EQUIPMENT USE 

YOGA BLOCKS AND STRAPS ARE AVAILABLE FOR FREE USE IN THE HOT ROOM. IF YOU USED EQUIPMENT (INCLUDING RENTAL MATS) PLEASE BRING THEM OUT WITH YOU AFTER CLASS SO WE CAN CLEAN ITHEM PROPERLY. 

ROOM SPACING 

SPOTS IN THE HOT ROOM ARE ON A FIRST-COME FIRST-SERVED BASIS. PLEASE ALIGN THE TOP RIGHT HAND CORNER OF YOUR YOGA MAT WITH THE RED MAT MARKERS TO ENSURE EVERYONE HAS THEIR OWN SPACE. 

ATTENDANCE 

PLEASE ATTEND CLASSES NO MORE THAN TWICE PER DAY. THIS 

RECOMMENDATION PRIORITIZES YOUR HEALTH AND WELL-BEING AND LEAVES SPOTS FOR OUR OTHER COMMUNITY MEMBERS. 

STAY A WHILE! 

PLEASE RESPECT YOUR FELLOW STUDENTS AND STAY FOR THE ENTIRETY OF THE CLASS. LEAVING PREMATURELY DISRUPTS THE OTHER STUDENTS. THE DURATION OF ALL CLASS TIMES ARE POSTED ON THE CLASS SCHEDULE. 

RUNNING LATE? 

OUR CLASSES START AND END AT THE SCHEDULED TIMES. PLEASE PLAN TO ARRIVE WITH ENOUGH TIME TO SETTLE IN AT THE STUDIO. LATE-COMERS WILL NOT BE ADMITTED.

 

STUDIO POLICIES: FIRST TIME 

 

WELCOME! 

PLEASE CHECK-IN AT THE FRONT DESK AND AIM TO ARRIVE AT LEAST 5-10 MINUTES BEFORE YOUR CLASS SO WE CAN GET YOU SETTLED IN. 

JOIN US 

MEMBERSHIP PRICES, TERMS, AND PERKS ARE SUBJECT TO CHANGE AT MYV’S DISCRETION. PLEASE SEE THE WEBSITE FOR UPDATES OR ASK US AT THE FRONT DESK! 

CANCELLATIONS 

MUST BE MADE MORE THAN 4 HOURS BEFORE THE CLASS TIME TO AVOID PENALTY. IF A STUDENT LATE CANCELS OR NO SHOWS ON A CLASS CARD PASS, THEY WILL LOSE THAT CLASS. UNLIMITED AND INTRO MEMBERS WILL BE CHARGED A $15 FEE FOR LATE CANCELLATIONS AND NO SHOWS. 

SHHHHH… 

PLEASE AVOID CELL PHONE USE IN OUR STUDIO. OUR HOT ROOM IS A SILENT SPACE AND THAT INCLUDES THE USE OF CELL PHONES. PLEASE SILENT SMART WATCHES TO AVOID DISTRACTING OTHER STUDENTS. 

WAITLIST POLICY 

A SPOT ON THE WAITLIST DOES NOT GUARANTEE A SPOT IN THE CLASS. WAITLISTED STUDENTS WILL BE AUTOMATICALLY MOVED INTO CLASS IF A SPACE BECOMES AVAILABLE UP TO 6 HOURS BEFORE THE CLASS . PLEASE REFERENCE YOUR BOOKING ON THE WEBSITE OR APP FOR UPDATES. 

MAT STORAGE 

FREEDOM MEMBERS MAY CHOOSE TO STORE THEIR MAT AT THE STUDIO. MYV ASSUMES NO LIABILITY IN LOST OR STOLEN BELONGINGS (YOGA MATS, BLOCKS, OR WATER BOTTLES) . ITEMS STORED ARE LEFT AT OWNER’S RISK. 

LOST & FOUND POLICY 

MYV IS NOT RESPONSIBILITY FOR ANY LOST OR STOLEN PROPERTY. WE SUGGEST LEAVING VALUABLES AT HOME OR USING OUR LOCKERS IN THE CHANGE ROOMS. LOST AND FOUND ITEMS ARE HELD FOR ONE MONTH BEFORE THEY ARE DONATED.

 

STUDIO POLICIES: PURCHASES 

 

SALES POLICY 

ALL SALES OF SERVICES AND RETAIL ITEMS ARE FINAL. ALL SERVICES ARE NON-REFUNDABLE, NON-TRANSFERRABLE, AND NON-EXCHANGEABLE. ALL SERVICES MUST BE PRE-PAID. 

MEMBERSHIP CANCELLATION 

CANCELLATION REQUESTS MUST BE MADE AT LEAST 7 DAYS PRIOR TO THE RENEWAL DATE. PLEASE VISIT THE “MORE” TAB ON OUR WEBSITE FOR FURTHER INSTRUCTIONS. 

https://vancouver.modoyoga.com/cancelling-your-membership/ 

MEMBERSHIP SUSPENSION 

SUSPENSION REQUESTS MUST BE MADE AT LEAST 7 DAYS PRIOR TO THE RENEWAL DATE ARE SUBJECT TO A $20 SERVICE FEE. SUSPENSIONS ARE PERMITTED FOR UP TO THREE MONTHS LEAVE. PLEASE VISIT THE “MORE” TAB ON OUR WEBSITE FOR FURTHER INSTRUCTIONS.

SALES POLICY 

ALL RETAIL PURCHASES ARE FINAL – WE DO NOT OFFER REFUNDS. ITEMS MAY BE EXCHANGED WITH A RECEIPT UP TO 2 WEEKS AFTER THE INITIAL PURCHASE DATE FOR STUDIO CREDIT ONLY. 

EXCHANGES & FINAL SALE 

MERCHANDISE MUST BE UNWASHED, UNWORN, OR UNUSED WITH ORIGINAL TAGS OR LABELS ATTACHED. FINAL SALE ON WATER BOTTLES AND SCRUNCHIES.