PRE-REGISTRATION

Online pre-registration is highly recommended for all classes and workshops in order to secure the student’s spot. To do so, create an account on the Modo Yoga APP on your Iphone or Android device. We DO NOT take pre-registration by phone or email. Please note that late cancellation and no-show policy apply at all times. If you are not sure you can make it to class (traffic, schedule, working on call, etc.), we recommend your reserve more last minute. You can now view how many spots are available in each class on the Modo Yoga App.

CANCELLATION POLICIES

For hot yoga classes, if a student has registered for a class, but is unable to make it, they must cancel their booking no later than 3 hours prior to class start time;

• Class Cards: Cancelled classes will be returned to the student’s class card if made more than 3 hours prior to class. Otherwise, the class will be lost.
• Unlimited memberships or package: If students with unlimited memberships routinely register, but do not show up for their booking, will have an automatic 10$ fee proceeded on their credit card.
• For 6:30 or 7 am classe, the cancellation delay is before 10pm the night before the class. If there is a late cancellation or a “no-show” on a 6:30 or 7 am class, a 10$ late cancellation fee will be apply in student’s account or processed on the credit card
• For all hot yoga in-studio group yoga classes (18+ students), we have a policy of 3 minimum reservations online in order for the class to happen.  If less than 3 people are registered 60 minutes before class, the class COULD be cancelled. This policy is apply on a case by case assessment. If you are registered to a class and the class is cancelled, you will receive a notification by email or SMS at least 60 minutes before class depending of your account settings. The cancellation class will show on our Modo App schedule, web site schedule or MindBodyOnline Schedule.
  • For early morning classes (6:30am-7am), you will receive or see the cancellation status between 10pm-10:30pm the night before practice on our Modo App or website schedule.

• Cancellations or changes made to the schedule will be available online so please consult our website or Modo Yoga App regularly. WE HIGHLY RECOMMEND to activate “schedule notifications” in your account setting. This will allow you to get an email or an SMS as soon as a class is cancelled or modified.

WAITLIST

• Doors will open 25 minutes before class starts, please make every effort to arrive as early as possible, (psst: arriving 2 minutes before a sold out class is considered late). 5 minutes before class, any student not present will lose their spot and be transferred to the waitlist. To avoid losing your spot, arrive at least 5 minutes before and ready to go. Starting class on time and respect everyone’s time is a priority for us.
• Waitlist can’t be modified within 2 hours before a class. If you pass from the waiting list to the official class list, you will receive a notification at least 2 hours before the class. Make sure your sms or email notifications are enabled in your account.
• If you are on the waiting list and can’t make it to class, the same cancellation policy of cancelling at least 3 hours before class apply. If you pass on the listing of class and don’t come to class, the no-show policy apply.

Need help?

Contact us at {email} for questions related to refunds and returns.

View full policy in the link below.
Purchase Agreements / Policies / Guidelines